Issues with WordPress Admin Panel: Media Library, Plugin Search, and Blank Scree

  • Hi everyone,

    I’m encountering some frustrating issues with my WordPress site, which is hosted on Strato. I’ve looked around for solutions but haven’t been able to find anything conclusive. I’m not sure whether the problem is on Strato’s side or related to WordPress itself. The Strato support team suggested I seek help here, so I’m hoping someone might have some insights.

    Here are the specific problems I’m experiencing in the WordPress admin panel:

    1. Media Library: The list view works fine, but the grid view never loads—it just keeps spinning.
    2. Plugin Search: When searching for plugins, the search process takes forever and returns no results.
    3. Renaming Media Files: I can rename files, but after doing so, I get a blank screen. When I refresh the page, the changes have been applied, but the blank screen is really inconvenient and interrupts the workflow.

    These issues occur sporadically but often enough to make managing the site a hassle. I’ve already tried the following without success:

    • Deactivating all plugins and switching to a default theme (e.g., Twenty Twenty-Three).
    • Clearing the browser cache and WordPress cache.
    • Increasing the PHP memory limit to 256M in wp-config.php.

    Does anyone have experience with similar issues on Strato or WordPress? Could this be related to the hosting environment, or is there something else I should investigate? Any advice or suggestions would be greatly appreciated!

    Thanks in advance for your help.
    Best regards,
    Yannick

Viewing 1 replies (of 1 total)

  • Hello there @yxnnxck03)!

    It looks like a mixture of possible issues here, however, I would suggest a few troubleshooting tips which you can perform in order to get closer to finding the culprit here.

    I would suggest enabling debug mode first, while trying to reproduce the issues again one by one, and check the debug.log file for any errors.

    Steps to do this:

    a) Enabling debug mode is done through wp-config.php file by adding:
    define(‘WP_DEBUG’, true);
    define(‘WP_DEBUG_LOG’, true);
    define(‘WP_DEBUG_DISPLAY’, false);

    b) Once debug mode is enabled, try reproducing the issues one by one. Afterward, check the debug log located at /wp-content/debug.log for any errors.

    c) Once debugging is complete, make sure to remove the above lines of code (especially if you’re debugging on a live site). This ensures that errors won’t be displayed on the frontend.

    After each test, make sure you save the errors generated for further investigation. This should point you towards the theme or plugin which might be causing these, and you can use them to ask for specific support, either to the plugin or theme developers, or to your hosting provider.

    Feel free to share any errors you can find here, for each individual problem/test performed —we might be able to interpret them and guide you further!

    Viewing 1 replies (of 1 total)
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