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Resolved

(@eqwin)

Issues experienced with the woocmmerce paypal payments plugin.

Will not allow debit/credit card payments when logged in to paypal account, will only allow payments if account is linked directly to bank account.

PayPal Problems  

WooCommerce and Recommended Plugin – Woocommerce paypal payments 

User Story 

As a user I want to be able to securely log into the website, select a competition and buy entry tickets.  I then want to be able to check out using my PayPal account to make the payment and be returned to the site. 

Problem 

When a user selects the PayPal option at checkout, they are taken to the PayPal screen where they are asked to login and then select their payment method i.e. credit card, they can add a card that they currently don’t have registered as well.  PayPal is NOT showing debit cards in this view, only credit cards. 

When the user clicks on “Agree and Pay now” the PayPal screen will ask for the CVS number on the card for confirmation, once they enter that they are taken to another screen with no error message asking them to retry or add a new card.  The user is then stuck in a loop whereby no card they enter or try will work and the system simply keeps asking for them to retry or add a new card. 

Required user flow: 

    User visits website 

    User logs in 

    User selects competition to enter 

    User answers question and adds the required number of tickets to basket 

    User checks out selecting either Trust Payments or PayPal 

    If PayPal is chosen, user will be asked to log in into their PayPal account 

    User will be asked to choose appropriate card or add one if they haven’t done so already 

    Payment should complete 

    User returned to website

Steps to recreate: 

    Go to www.eqwincomeptitions.co.uk 

    Login/Create a user account 

    Select a competition you wish to enter 

    Answer question and add quantity of tickets your cart 

    Click on your cart on the top right of the screen 

    Click on “Proceed to checkout” 

    Complete billing information (auto populated from account) 

    Select PayPal from available payment options 

    Accept the terms and conditions (Checkbox) 

    Click on PayPal button to make payment 

    PayPal asks user to login 

    “Pay with” screen appears but does not show debit card, only credit card (despite debit card being stored in PayPal account and verified and the preferred payment method). 

    Click on “Agree and Pay Now” 
    Graphical user interface, text, application, chat or text message

    Description automatically generated 

    Page BreakPayPal asks for the card CVS number, entering this number moves the PayPal process forward to “Checkout Now” screen allowing them to retry or add a card.   
    No error message is reported at this stage. 
    Graphical user interface, application, Teams

    Description automatically generated 

    Clicking retry takes you to “Agree and Continue” 
    Graphical user interface, text, application

    Description automatically generated 

    Clicking on agree and continue takes you back to step 10.4 and user becomes stuck in a loop. 

    If, at step 10.4, user adds a card with valid details, for example a debit card, they receive a message stating that “Your PayPal account requires a funding source.  Please add a card to continue” and you are once again, in a loop. 
    Graphical user interface, application

    Description automatically generated

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Syde Niklas
(@niklasinpsyde)

3 years ago

Hi @eqwin,

The PayPal Payments plugin does not have any impact on which payment methods are displayed from within the buyer’s PayPal account.
When a new card is added to a PayPal account, then PayPal will usually request a $0 authorization which needs to be approved before the card can be charged from the PayPal account.
I suggest reaching out to the PayPal MTS if you encounter difficulties with adding cards to an account: https://www.paypal-techsupport.com/s/login
If the buyer is facing this problem, then they would likely need to reach out to the PayPal customer support to clarify why adding a card would fail.
On your site, I was just able to add a new debit card to my live PayPal account. We can’t complete any live payments for testing but I’m not seeing how the plugin would be responsible for the reported behavior.

For a more streamlined credit card checkout experience, you could also enable the PayPal Card Processing: https://woocommerce.com/document/woocommerce-paypal-payments/#paypal-card-processing
Then, buyers won’t need a PayPal account at all for credit card payments.

Kind regards,
Niklas

Rekha Chaudhary
(@rekha123890)

3 years ago

PayPal is blocking accounts and stealing money from people around the globe under the name of PayPal AUP.

Lawsuit alleges PayPal seized & held $250K from user’s accounts. Details in the below links

Link 1 – https://arstechnica.com/tech-policy/2022/01/paypal-stole-users-money-after-freezing-seizing-funds-lawsuit-alleges/

Link 2 – https://www.bloomberg.com/news/articles/2022-01-13/paypal-sued-for-freezing-customer-accounts-without-explanation

Link 3 – https://www.engadget.com/paypal-lawsuit-freezing-customer-accounts-funds-073128563.html

Plugin Support Syde Joost
(@joostvandevijver)

2 years, 11 months ago

Hello @rekha123890

we are only able to support questions regarding the technical setup of the plugin, not regarding accounts or charges that PayPal puts in place, so we would have to refer you to the MTS team as my college Niklas did before.

@eqwin, since we did not hear back from you, we will be marking this thread as resolved. If you still have questions or issues, please open a new thread and we will try to help you again.

Kind regards,
Joost