Issues with Visa / Mastercard

  • Resolved panchoandlefty

    (@panchoandlefty)


    6 years, 10 months ago

    Hi!

    Total rookie here.

    Just set up Braintree Credit Card payments on my site.

    Tested with American Express, worked fine. Visa and Mastercards are denied.
    (the bank that issued the visa card called me up from their fraud department…)

    Anykind of help would be much appreciated.

    / Pancho

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter panchoandlefty

    (@panchoandlefty)

    Turns out that my 2 cards got ”frozen”
    by the banks. Mastercard and Visa. Different issuers. “Fraud attempt”

    Is there a way to fix this? So that my
    customers can shop through Braintree without getting their cards frozen.

    These 2 cards that I used has never been
    frozen before. I have shopped with them online many times, worldwide.

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @panchoandlefty

    Have you had reports from your customers about their cards being frozen?

    The bank or card issuers putting limits on a card are not due to the extension but more the type and pattern of the transaction.

    For the best advice around this, I’d recommend reaching out to your card issuer(s) and Braintree directly to ask for advice – our extension doesn’t have the control to do this.

    Thanks,

    Thread Starter panchoandlefty

    (@panchoandlefty)

    I agree. Thanks.

    Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    I agree with Doug here, the gateway does not have any say in the declining of orders as it just responds based on the response from the processor.

    Thread Starter panchoandlefty

    (@panchoandlefty)

    Then we all agree Thomas.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Issues with Visa / Mastercard’ is closed to new replies.