Issues with VAT settings
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Hi,
My business is in France (i.e. in European union). I sell to customers in EU (with 20% VAT) and outside (with no VAT). I registered all prices VAT included.
I registered all countries where VAT does not apply (like Switzerland, Canada). However the VAT is always applied for people buying from these countries.
I was advised to select in the settings “VAT calculated on the basis of the customer’s shipping address”. It works in the sens of all my prices appear without VAT and when typing FRANCE at the checkout, the system adds the VAT and hen typing CANADA the price stays without VAT. However this is not good at all as I cannot display the prices on my site without VAT.
So I was told that such thing is due to a conflict plugin and I was advised to deactivate all plugins except WooCommerce and change the Astra theme into 2023. It still does not work: my prices stay VAT excluded.
Would you please let me know what to do and/or if I have to install a plugin so that customers from outside EU do not pay VAT?
Thanks a million for your help!
Kind regards,
Fanny
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Hi there @npu2021 ??
Thank you for reaching back, with further details!
I’d like to loop back to your original message for a moment:
I was advised to select in the settings “VAT calculated on the basis of the customer’s shipping address”. It works in the sens of all my prices appear without VAT and when typing FRANCE at the checkout, the system adds the VAT and hen typing CANADA the price stays without VAT.
From what I gather, these settings work good for your needs.
However this is not good at all as I cannot display the prices on my site without VAT.
Except, it does not take care of this requirement, for displaying the prices with VAT at your store. Correct?
There is a setting in the screen at?
WordPress Dashboard > WooCommerce > Settings > Tax > Tax Options > “Price display suffix”.In the
Price display suffixfield, you can also use two placeholders:?{price_including_tax}?and?{price_excluding_tax}. Feel free to use them, as required, for your store’s needs.All prices are entered tax included in my site so for the example I entered price without tax for one product. Please see the product “1911 FRESHWATER JELLYFISH SPECIAL EDITION FOUNTAIN PEN BY SAILOR” (it is 190,83€ without tax and 229€ tax included).
Just to clarify, since the selected setting is
Yes, I will enter prices inclusive of tax, you need to always put prices inclusive of tax. Otherwise, erroneous data is displayed and calculated at your store. For context, this is what I see on my end:
Direct link to image: https://snipboard.io/OCgQUh.jpg When it should read “229€ (Tax included)”.
I hope this is helpful! Please let us know if you have any further questions or concerns.
Hello @npu2021,
I can imagine your frustration at this point, don’t worry, we won’t give up until you figure this out! :?)Just to confirm, you’d like your store’s prices to be shown with VAT, regardless of whether the customer is subjected to VAT, with the VAT amount being removed only at checkout if they’re not in the EU, correct?
Looking at the previous responses, I noticed that the Default Customer Location hasn’t been mentioned, which also plays a role here.
Essentially, this means that any customer who visits your site and doesn’t have a saved address in their account is assumed to be from the country assigned in their settings.
For instance, if the Default Customer Location is set to your store’s address and your business is based in France, all customers will see the price + the French tax, as though they are also based in France. If there’s no address by default, they’ll see the original product price (no tax).
I made tests: when I change the “calculate tax based on” into Customer shipping address (instead of my business address), all prices of the shop are displayed VAT excluded. In addition, when I enter France as the shipping country, the prices stay VAT excluded.
Please check if you’re adding France as a Shipping NOT a Billing address.
Also, any chance you can get the staging site live so we can try checking this from our end? :?)
Link to image: https://d.pr/i/715l4I
Let us know how it goes!
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