Issues with users resetting password

  • I run a WordPress site for a small newspaper. In order to access the full online version of the paper, users create accounts and use PayPal to purchase monthly subscriptions. I use S2member to do this (I don’t think this is relevant to my problem, but just in case).

    I’m having issues with user passwords. Occasionally, when having passwords sent to members (both when they register for the first time and when they reset passwords after losing them — it seems to happen more often with the latter) the password will contain a strange character that apparently WordPress doesn’t recognize when they try to log in. I’ve tried to recreate the problem using a test account and can’t, but since this has happened so often (its happened to at least 6 of the 30 users in the past month) it’s obviously an issue.

    Is there a way to make WordPress send passwords that only contain numbers and letters?

Viewing 1 replies (of 1 total)
  • Moderator t-p

    (@t-p)

    have you tried:

    -deactivating ALL plugins temporarily to narrow down and possibly fix the problem. If the problem goes away, activate them individually (one-by-one) to find the problematic plugin.

    -switching to the default theme (“twentyten”) for a moment by renaming your current theme’s folder in wp-content/themes. The idea is to force WordPress to fall back to the default theme to rule out any theme-specific issue.

Viewing 1 replies (of 1 total)
  • The topic ‘Issues with users resetting password’ is closed to new replies.