Issues with Trustpilot plugin and Woocommerce Multi-currency

  • Resolved kiburisa

    (@kiburisa)


    8 months ago

    Hello,

    I’m using your plugin on one of my clients’ websites but I’m running into two problems.

    In this e-commerce we are using Woocommerce Multi-currency, so I already had to deactivate the cache option, since it caused a lot of problems when it came to displaying the prices in the correct currency. Therefore, right now we are only using the minify functionality.

    However, I am running into a new issue with the Trustpilot plugin, which is not showing up when activating this functionality. I’ve tried individually disabling the 3 minify HTML, CSS and Javascript options, one by one and then all 3 simultaneously, but the Trustpilot banner still won’t show unless you completely disable the Minify option, so I don’t even have the option to exclude this plugin’s files from minification.

    How could we solve this problem?
    Thank you

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support vupdraft

    (@vupdraft)

    Hi,

    It looks like you have minify enabled but not merging enabled?

    At the moment I don’t see the trust pilot logo.

    Can you try the following to exclude the plugin scripts.

    • Install the Blue Button Chrome extension 
    • Turn off minfication  and load the page in your browser.
    • In blue button, click on Stylesheets or Scripts to get the list of internal and external CSS and JavaScript files on your site. 
    • Copy the list of CSS files and add them to Minify CSS >> Exclude the CSS files from processing
      To exclude troublesome JS files;
    • Open Developer Tools. You do that either by right-clicking and choosing Inspect Element, or at the top of the window go to: View >> Developer >>Developer Tools
    • Find the red error message indicator on the right-hand side
    • Click it to open the Console, then click the file referenced in the error notice:
    • This takes you directly to the code in the file that is related to the error. Look for the red underline and copy part of that code:
    • Open a new browser tab and load the un-cached version of the page. You will need to use an incognito window
    • Open Developer Tools, then click the 3 dots on the right side and select Search All Files:
    • Paste the problematic code in the search box and it will locate the file in which that code is found:

    It’s not possible, unfortunately, to copy the filename from this screen. So to do that, click on the Network tab (reload the page if necessary to pull in the files). Then search for the file in the list:

    Once you’ve located the file, right-click on the filename, select Copy, then Copy Link Address to the exclusion list under Minify >> Javascript >> Exclude JavaScript from processing

    Thread Starter kiburisa

    (@kiburisa)

    Hello,

    Thanks for your response.
    I have tried to exclude all internal and external stylesheets and scripts following your instructions but the problem persists.
    It makes sense since, as indicated in the first message, the mere fact that the “Enable Minify” option is activated (even with the “Process HTML”, “Process JavaScript files” and “Process CSS files” options disabled) already causes the problem.
    It is as if unchecking those options is not helping file minification to occur, and it only stops occurring with “Enable Minify” disabled.
    Any idea why this may be happening?

    Thanks

    Thread Starter kiburisa

    (@kiburisa)

    Hi, I see the issue is marked as resolved but the problem still persists.

    Any clue on this?

Viewing 3 replies - 1 through 3 (of 3 total)
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