Issues with review page / review form

  • Hi, hope you are well.

    We’re having issues with the review form displaying on the dedicated review page we’ve created, using the [woocommerce_photo_reviews_form] shortcode. When going to this page through the Review Reminder emails, even with autologin enabled, the page is blank: https://i.imgur.com/E7hcLU3.png

    We have tried nearly everything and are just completely frustrated with the plugin at this point.

    The url that is generated in the email looks something like this:
    ‘/review/?product_id=59724&user_name=SmF5&user_email=GENERATED_EMAIL_HEREuser_id=USER_ID_HERE‘ and it does indeed navigate the user to the /review/ page but again, it is blank.

    Looking at the console, we get this error: https://i.imgur.com/zn3NiTN.png indicating that ‘wp-json/wc/store/v1/products/review?‘ is producing a 403 error. If we go to the API link in the console directly, it displays a product slug error: https://i.imgur.com/szQkCgs.png (we are using ‘Post name’ pretty links).

    “{“code”:”woocommerce_rest_product_invalid_slug”,”message”:”Invalid product slug.”,”data”:{“status”:404}}“

    Yet, when we go to the default WP REST API link or /wp-json/, it confirms both REST API is enabled and working and that the REST API urls are working (as we have no other API related issues other than from Photo Reviews).

    We have tried:
    – Troubleshooting all methods of review form, including single product page and product ID shortcode
    – Disabling/enabling photo review settings like autologin, changing review page, etc.
    – Troubleshooting WP REST API in various ways
    – Double checked OpenLiteSpeed rewrite settings (set to autoload from .htaccess)
    – Double checked .htaccess (utilizing WP and OLS defaults)
    – Turning modsecurity on and off
    – Changing file/folder permissions
    – Saving permalinks (already set to pretty, ‘post name’)
    – Checking for plugin conflicts/wp errors
    – Updating all plugins including Photo Reviews
    – Disabling all plugins except Photo Reviews
    – Resending Review Reminders after each change of step or attempted fix as standard procedure
    – Visiting the link on other devices/browsers
    – Disabling any sort of internet security or popup/adblocker

    We’d greatly appreciate your insight.

Viewing 1 replies (of 1 total)
  • Plugin Support angelagrey

    (@angelagrey)

    Hi,

    I’m sorry to hear the troubles. And thank you for providing all the detailed information about the issue you’re facing.

    Since you’re using the premium plugin, I would need you to open a ticket on our Pro support forum. Because we’re not allowed to provide premium support here. It’s restricted.

    We appreciate your patience, and we’re here to help resolve this as quickly as possible. Thank you for you understanding.

    Best regards.

Viewing 1 replies (of 1 total)
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