Issues with reCaptcha from Brevo Plugin

  • Resolved bwph

    (@bwph)


    1 year, 1 month ago

    Dear Support-Team,

    I am currently experiencing issues while using a Brevo/Sendinblue form with Google reCaptcha (v2, invisible) inside of a Pop-Up.

    The error is: “reCAPTCHA couldn’t find user-provided function: onloadSibCallbackInvisible” and reCaptcha is therefore not loaded.

    The plugin uses a window event listener (DOMContentLoaded) to define the callback function and the code is rendered as inline JS inside the pop-up element’s DOM. It seems that the event listener is not fired, as the callback function is not “visible” to reCaptcha.

    Is there a workaround to e.g. re-define the callback on a global scope, or re-initialize reCaptcha after the pop-up is loaded? Any pointers are greatly appreciated! I will open a seperate support ticket for the Brevo/Sendinblue plugin to see if there is anything they can do.

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @bwph ,

    We checked https://www.urheber-prinzip.de/webinar-entspannte-eltern/ and saw a popup with a Brevo form.

    We ran a successful test without reCAPTCHA.

    See: https://share.zight.com/7KuXyArm

    Is that the form you are referring to?

    Did you disable the reCAPTCHA?

    If you prefer to share more information privately, you could send us a message via Support Request – Popup Maker.

    We’ll wait for your reply.

    Thread Starter bwph

    (@bwph)

    Hi @israelmartins,

    Thank you for your reply!

    The pop-up you are referring to is not the one in question – sorry for the confusion. Please disregard the auto-opening newsletter pop-up and click on the big red “sign up” (“Anmelden”) button on the page – the form that opens should have a reCAPTCHA, but it is not working:

    Thank you for your assistance!

    PS: Added Link to the support ticket in the Brevo plugin forum.

    • This reply was modified 1 year, 1 month ago by bwph.

    Hi @bwph ,

    Thanks for the response.

    We were unable to reproduce the issue with the popup from the “Anmelden” button.

    See: https://share.zight.com/yAunvPBB

    Did you disable the reCAPTCHA?

    Note that a Popup Maker popup only serves as a container (like a page) for third-party content; it does not control how they function.

    To make sure that’s the case here, could you try:

    1. Embedding the Brevo form with reCAPTCHA on a page (on the page itself, not within a popup), and
    2. Test to see whether the issue still occurs?

    Let us know how it goes.

    Plugin Support Kim L

    (@kimmyx)

    Hi there,

    I’m going to mark this as resolved as we haven’t heard from you in a while.

    Feel free to create a new thread if you have other questions.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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