Issues with Product Stock Alert

  • We were interested in purchasing your plugin and were testing it. We use a plugin called WC Product Stock Alert https://wc-marketplace.com/ that allows customers to sign up to be contacted by email when an item is back in stock.

    When I bulk update the stock qty from 0 to a higher number, emails are not going out. I noticed if I then go back into the product manually and click update the emails get sent. Is there some code I can add so that your plugin will work with the product stock alert plugin?

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  • Plugin Author storeapps

    (@storeapps)

    @jmargel

    Would like to update you that Smart Manager internally does use WordPress and WooCommerce functions itself for updating the products, so if the ‘WC Product Stock Alert’ is using correct hooks the email should trigger.

    However, as you are facing an issue, could you please try to create a test product using ‘WooCommerce > Products’ and then try to reproduce the Smart Manager plugin issue using the same and do let me know your views.

    Also, to find the exact cause of the issue, here’s something that will help:

    • Install a free theme like Twenty Twenty or Storefront but do not activate/switch your current theme
    • Install the free plugin Health Check & Troubleshooting
      on your site – this plugin is developed by the www.remarpro.com team and is pretty good at diagnosing problems in such situations.
    • Once the health check plugin is installed, keep only WooCommerce, WC Product Stock Alert and Smart Manager for WooCommerce plugins active for the admin side and try to reproduce the issue you reported. Make sure to do this only for the admin side – that way visitors to your site won’t be affected.
    • Here’s a nice article that explains this process.
    • If the issue does not occur, it means the problem is with some other plugin. You may try activating/deactivating a combination of plugins to figure out exactly what causes the problem and then let us know your views simply in a comment here
Viewing 1 replies (of 1 total)
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