Issues with PayPal gateway

  • Resolved justin_19

    (@justinsmith19)


    6 months, 2 weeks ago

    Hi there

    We are having issues with the PayPal gateway on our website.

    When we use PayPal Donations gateway, we get the following error message “A problem has occurred with the connection between this site and PayPal, preventing donations. Please contact site administrators if reloading the page does not fix the issue. This is usually the result of some JavaScript conflict on the page.”

    When we use the PayPal Standard gateway, then it successfully redirects to the PayPal payment portal with no error message. However, when enabling the PayPal Standard via GiveWP Settings, it shows the following warning message: “IMPORTANT PayPal Standard is no longer supported by PayPal. It is recommended to migrate to PayPal Donations.?How to migrate safely”

    Please advise what the solution would be.

    Regards

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @justinsmith19.

    I’m glad you reached out. I can certainly help you.

    Every time a donation is made on your site – or attempted, GiveWP creates a new entry on the logs section on the dashboard that gives us further information on what is happening. Can you send me logs for when you try to make a donation and get the errors below? You can find the logs under Donations > Tools > Logs.

    ?Also, please send along your System Info.

    Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

    That will give me some more context to be able to help.

    Looking forward to helping you get to the bottom of this!

    Plugin Support Matheus Martins

    (@matheusfd)

    Hi there.

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

    Have a great day!

    Thread Starter justin_19

    (@justinsmith19)

    Hi Matheus

    Apologies, I somehow missed your response.

    Here is a link to the logs and system report: https://we.tl/t-JFfYWsM8uw

    Thanks for assisting.

Viewing 3 replies - 1 through 3 (of 3 total)
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