Issues with payment confirmations

  • Resolved sirrahikkala

    (@sirrahikkala)


    4 years, 5 months ago

    For some reason Sofort and occasionally IDEAL payments stay in woocommerce “payment pending” and then get cancelled. The stripe support says that it has something to do with plugin. Credit card payments work fine. Is there a way to test sofort or ideal with some dev details? or some logging?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @sirrahikkala,

    Have you enabled webhooks as described in the plugin docs and descriptions? If using local payment methods you must enable webhooks or you will occasionally get orders that don’t complete.

    Kind regards,

    Thread Starter sirrahikkala

    (@sirrahikkala)

    We have enabled the webhooks. The stripe Webhook attempts just lists error 400 bad request. We did not have the payment_intent.succeeded there, could that explain?

    Plugin Author Payment Plugins

    (@mrclayton)

    Make sure you entered the correct webhook secret in the plugin settings.

    Yes you need the payment intent succeeded event configured.

Viewing 3 replies - 1 through 3 (of 3 total)
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