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Resolved

(@garvilo)

Hello,
We had same issue with v8.5.1 and now with v8.5.2 again. Basically, when Order Atribution is checked, customers cannot finish the checkout process. They would see notice of error in making an order when clicking the ‘Order’ button at checkout, on backend we will see ‘Processing payment’ in order menu. Unchecking Order Atribution seems to fix that, but we would really want to use that feature. We only use Cash on Delivery payment and here is our status log:

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### WordPress Environment ###

WordPress address (URL): https://spex.market
Site address (URL): https://spex.market
WC Version: 8.5.2
REST API Version: ? 8.5.2
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: –
Language: bs_BA
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.3.1
PHP Post Max Size: 1 GB
PHP Time Limit: 1500
PHP Max Input Vars: 10000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.5.20-MariaDB-cll-lve-log
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.5.2
WC Database Prefix: wpox_
Total Database Size: 361.60MB
Database Data Size: 231.43MB
Database Index Size: 130.17MB
wpox_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wpox_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpox_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpox_woocommerce_order_items: Data: 2.52MB + Index: 0.48MB + Engine InnoDB
wpox_woocommerce_order_itemmeta: Data: 21.55MB + Index: 12.03MB + Engine InnoDB
wpox_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpox_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpox_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpox_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpox_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpox_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpox_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_acff_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpox_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_actionscheduler_logs: Data: 3.52MB + Index: 3.03MB + Engine InnoDB
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wpox_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpox_bv_ip_store: Data: 0.13MB + Index: 0.17MB + Engine MyISAM
wpox_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpox_comments: Data: 5.52MB + Index: 2.59MB + Engine InnoDB
wpox_cuw_campaigns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_cuw_offers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_cuw_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpox_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wpox_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpox_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wpox_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpox_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpox_fea_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpox_gla_attribute_mapping_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpox_gla_budget_recommendations: Data: 0.10MB + Index: 0.12MB + Engine MyISAM
wpox_gla_merchant_issues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpox_gla_shipping_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpox_gla_shipping_times: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpox_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpox_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_litespeed_img_optming: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpox_options: Data: 10.39MB + Index: 0.28MB + Engine InnoDB
wpox_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpox_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wpox_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpox_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpox_postmeta: Data: 49.58MB + Index: 28.06MB + Engine InnoDB
wpox_posts: Data: 8.52MB + Index: 1.48MB + Engine InnoDB
wpox_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpox_rank_math_analytics_inspections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpox_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_rank_math_internal_links: Data: 0.14MB + Index: 0.05MB + Engine InnoDB
wpox_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpox_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wpox_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpox_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpox_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpox_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpox_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_revslider_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
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wpox_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpox_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpox_usermeta: Data: 0.50MB + Index: 0.19MB + Engine InnoDB
wpox_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wpox_wbdl_bundle: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpox_wbdl_offer: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpox_wbdl_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpox_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpox_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpox_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpox_wc_customer_lookup: Data: 1.52MB + Index: 0.56MB + Engine InnoDB
wpox_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpox_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpox_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpox_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpox_wc_order_product_lookup: Data: 1.52MB + Index: 1.27MB + Engine InnoDB
wpox_wc_order_stats: Data: 1.52MB + Index: 0.94MB + Engine InnoDB
wpox_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpox_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_wc_product_meta_lookup: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
wpox_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpox_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpox_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpox_wpr_rocket_cache: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wpox_wpr_rucss_used_css: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wpox_wpvivid_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpox_yith_wapo_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpox_yith_wapo_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvividstg01_acff_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvividstg01_actionscheduler_actions: Data: 2.52MB + Index: 1.64MB + Engine InnoDB
wpvividstg01_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvividstg01_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvividstg01_actionscheduler_logs: Data: 1.52MB + Index: 1.91MB + Engine InnoDB
wpvividstg01_bv_activities_store: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvividstg01_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvividstg01_bv_ip_store: Data: 0.13MB + Index: 0.14MB + Engine MyISAM
wpvividstg01_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvividstg01_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpvividstg01_comments: Data: 5.52MB + Index: 5.88MB + Engine InnoDB
wpvividstg01_cuw_campaigns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvividstg01_cuw_offers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvividstg01_cuw_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvividstg01_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvividstg01_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wpvividstg01_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpvividstg01_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wpvividstg01_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpvividstg01_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpvividstg01_fea_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvividstg01_gla_attribute_mapping_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvividstg01_gla_budget_recommendations: Data: 0.10MB + Index: 0.12MB + Engine MyISAM
wpvividstg01_gla_merchant_issues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvividstg01_gla_shipping_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvividstg01_gla_shipping_times: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvividstg01_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpvividstg01_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvividstg01_litespeed_img_optming: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpvividstg01_options: Data: 10.52MB + Index: 0.36MB + Engine InnoDB
wpvividstg01_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvividstg01_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wpvividstg01_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvividstg01_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvividstg01_postmeta: Data: 54.58MB + Index: 42.14MB + Engine InnoDB
wpvividstg01_posts: Data: 7.52MB + Index: 3.70MB + Engine InnoDB
wpvividstg01_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpvividstg01_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpvividstg01_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvividstg01_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvividstg01_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpvividstg01_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvividstg01_wc_customer_lookup: Data: 1.52MB + Index: 0.56MB + Engine InnoDB
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wpvividstg01_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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wpvividstg01_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpvividstg01_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvividstg01_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpvividstg01_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvividstg01_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpvividstg01_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvividstg01_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpvividstg01_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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### Post Type Counts ###

acf-field: 8
admin_form: 1
attachment: 1492
bc_x1379_op_type: 6
blocked_user: 2
cms_block: 25
custom_css: 1
customize_changeset: 3
elementor_library: 25
mc4wp-form: 1
nav_menu_item: 57
oembed_cache: 2
page: 17
portfolio: 9
post: 11
product: 119
product_variation: 379
revision: 75
rm_content_editor: 1
shop_coupon: 2
shop_order: 10472
viwec_template: 14
woodmart_layout: 7
woodmart_sidebar: 1
woodmart_size_guide: 1
woodmart_slide: 3
woodmart_woo_fbt: 2
wp_global_styles: 2
wp_navigation: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

Elementor Pro: by Elementor.com – 3.18.3
Elementor: by Elementor.com – 3.18.3
Flexible Shipping: by Octolize – 4.24.8
Health Check & Troubleshooting: by The www.remarpro.com community – 1.7.0
Hide Admin Bar From Non-Admins: by Stranger Studios – 1.0.1
MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 5.45
Manage Notification E-mails: by Virgial Berveling – 1.8.6
Meta pixel for WordPress: by Facebook – 3.0.14
Rank Math SEO: by Rank Math – 1.0.211
Checkout Field Editor for WooCommerce: by ThemeHigh – 2.0.0
Woo Radio Buttons Custom: by Musadiq Mehmood & Muhammad Ali – 1.1
WooCommerce: by Automattic – 8.5.2
Woodmart Core: by  – 1.0.42
WP Rocket | Change Preload Parameters: by WP Rocket Support Team –
WP Rocket: by WP Media – 3.15.8.1
WPvivid Backup Plugin: by WPvivid Team – 0.9.95

### Inactive Plugins (5) ###

Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.5
Jetpack: by Automattic – 13.0
Loco Translate: by Tim Whitlock – 2.6.6
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.11
Safe SVG: by 10up – 2.2.2

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: BAM (KM)
Currency Position: right
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop base: #9 - /shop/
Cart: #10 - /cart/
Checkout: #11 - /checkout/
My account: #12 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Woodmart Child
Version: 1.0.0
Author URL: https://xtemos.com
Child Theme: ?
Parent Theme Name: Woodmart
Parent Theme Version: 7.4.3
Parent Theme Author URL: https://themeforest.net/user/xtemos
WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart-child/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart-child/woocommerce/emails/customer-processing-order.php
woodmart-child/woocommerce/emails/email-order-details.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product-reviews.php
woodmart/woocommerce/single-product.php


### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-linked
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-01-26 14:36:10 +01:00
Options: ?
Notes: 76
Onboarding: completed

### Action Scheduler ###

Canceled: 1
Oldest: –
Newest: –

Complete: 6,279
Oldest: 2023-12-26 10:34:48 +0100
Newest: 2024-01-26 10:30:16 +0100

Failed: 123
Oldest: 2022-11-02 16:55:43 +0100
Newest: 2024-01-11 15:48:06 +0100

Pending: 1
Oldest: 2024-01-27 09:09:39 +0100
Newest: 2024-01-27 09:09:39 +0100


### Status report information ###

Generated at: 2024-01-26 10:38:54 +01:00
`

Currently, we have disabled the Order Atribution in case you want to check it for yourself. We can set up staging and test there if you would want more information. Thanks in advance!

This topic was modified 1 year, 1 month ago by garvilo.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Justin (a11n)
(@layoutd)

1 year, 1 month ago

Hi @garvilo, sorry to hear that you’re unable to use the new Order Attribution feature. Let’s see if we can figure out the problem.

They would see notice of error in making an order when clicking the ‘Order’ button at checkout

Can you confirm that the order is correctly being stored, but the customer isn’t being redirected to the confirmation page? Can you clarify what error message is displayed?

It looks like you’re using Elementor and Checkout Field Editor, have you made many customizations to the checkout form?

Cheers

Thread Starter garvilo
(@garvilo)

1 year, 1 month ago

Hi Justin, thank you very much for your reply!

Can you confirm that the order is correctly being stored, but the customer isn’t being redirected to the confirmation page? Can you clarify what error message is displayed?

We can see the order in Order menu with status ‘Pending payment’ with all the correct info we need. At checkout, customers click ‘Order’ button, then page starts loading for noticeable time and then shows notice with error: ”Error processing checkout. Please try again.”. Customers don’t reach the Thank You page (confirmation page).

It looks like you’re using Elementor and Checkout Field Editor, have you made many customizations to the checkout form?

We have made very minimal changes to checkout form, only added the little checkbox for newsletter and email row changed.
I have tried to do the checkout process on my staging site with all plugins disabled (except Elementor, Elementor Pro and Woo) and with Twenty TwentyFour theme. When I tried to order on checkout page I see this notice:
“Sorry, it seems that there are no available payment methods. Please contact us if you require assistance or wish to make alternate arrangements.” In Woo settings I can see Payment method Cash on Delivery is correctly selected and we have the correct shipping method chosen.

Thread Starter garvilo
(@garvilo)

1 year, 1 month ago

We have made very minimal changes to checkout form, only added the little checkbox for newsletter and email row changed.
I have tried to do the checkout process on my staging site with all plugins disabled (except Elementor, Elementor Pro and Woo) and with Twenty TwentyFour theme. When I tried to order on checkout page I see this notice:
“Sorry, it seems that there are no available payment methods. Please contact us if you require assistance or wish to make alternate arrangements.” In Woo settings I can see Payment method Cash on Delivery is correctly selected and we have the correct shipping method chosen.

^ There was an error on my part with Payment option not being properly configured after turning off Flexible Shipping plugin.

I have tried once again to test it on staging site with all plugins disabled (except Elementor, Elementor Pro and Woo) with Woodmart child theme, and I have the same issue with orders not going through and I get a notice with error: ”Error processing checkout. Please try again.”

When I tried it with Wodmart and Twenty TwentyFour theme with disabled plugins it worked as it should, orders went through normally.

Appears as though there is a custom code or option that is preventing customers from finishing checkout process. Thank you for your help, I will try to find what seems to be the issue.

Justin (a11n)
(@layoutd)

1 year, 1 month ago

Hi @garvilo, thanks for posting the follow-up, excellent work conflict testing ?? I hope you’re able to resolve the issue quickly. Have a nice weekend!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Issues with Order Atribution at checkout’ is closed to new replies.