Issues with Mailgun and WP Mail SMTP

  • Resolved mikeadamski26

    (@madamski)


    5 years, 2 months ago

    I’m not a computer programmer by any stretch, and admitedly these may be questions more for Mailgun, however their support tickets are generating an error every time I try and submit one. Anyway, I thought I had a mailgun SMTP email setup properly. It seems I do not. I have a few issues actually that I’m hoping I can get help with:

    1) I installed WP Mail SMTP and the Mailgun client because I’m using a CPanel email account ([email protected]) for the website and its forum. After seemingly getting the SMTP setup properly, and inserting my Private API , I’m still getting emails kicked back to this address that our domain (simsportsgaming.com) has been flagged for spam. Truthfully, I doubt I have things set properly as I’m quite a novice at all of this.

    Within the WP Mail SMTP plugin itself, I have the following information:

    From Email: [email protected]
    Force From Email: NOT checked
    Return Path: Checked
    Mailer: Mailgun
    Private API is set from Mailgun website
    Domain Name: mg.simsportsgaming.com
    Region: US

    2) The second issue, is that I suddenly cannot get our forum to send emails to people who are signing up and need authentication, or a password reset, for instance. This has unfortunately gotten messy as I don’t even recall what I had it at before. Nevertheless, here are the setting options in the phpbb forum, but admittedly I’m not sure how to set these so that it properly goes through Mailgun:

    Contact Email Address: [email protected]
    From Email Address: [email protected]
    Force From Email: Checked
    Use SMTP: Yes
    SMTP Server Address and Protocol: smtp.mailgun.org
    SMTP Server Port: (I have tired 25, 587, 465)
    Authentication Method for SMTP: ??????
    SMTP Username: [email protected]
    Verify SSL Certificate: Yes
    Verifty SMTP Peer Name: Yes
    Allow Self-Signed SSL Certificates: Yes

    For what it’s worth, I have never created any sort of “postmaster” email account on my server. I only saw it after going to the SMTP settings page on Mailgun.

    The page I need help with: [log in to see the link]

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  • Thread Starter mikeadamski26

    (@madamski)

    For what it’s worth, here is the original email error I keep getting where I’m getting emails from the forum or a web form sent back to me because it’s being flagged as spam. I took out some of the details that seemed not worth sharing on a public forum:

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

    SMTP error from remote mail server after end of data:
    CPANEL: Access to this mail system has been blocked for https://www.simsportsgaming.com due to spam activity. Spam was seen coming from this account, and possibly other scripts running in it. For help resolving the issue, see https://x.co/spamclean. Once the compromise has been cleaned, please contact customer support to remove the block.

    Hi @madamski,

    When you get a chance, could you please try sending a test email (under WPMailSMTP > Email Test) and share the details from that here?

    First is when you’re using Mailgun’s API services and the second one is you’re using SMTP service. API is more secure, reliable and often does not encounter server related issues. So, I would recommend setting up Mailgun with the first approach and share the error details (if any) over here. In case it helps, here’s our documentation on setting up Mailgun mailer.

    The error details will help us to get a better idea of what might be going on.

    Thanks!

    Hi @madamski – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

Viewing 3 replies - 1 through 3 (of 3 total)
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