Issues with images after v1.8.9

  • Resolved Chris

    (@totallydubbed)


    4 years, 4 months ago

    Hi there,

    After update 1.8.9, a logged-in user (admin like myself) can’t see any images throughout the site. I’ve tried clearing cache on the backend and yet the problem persists.
    With the plugin disabled, images appear instantly. It seems the plugin is the issue here, I don’t mind being on the 1.8.8 version, as I don’t need CCPA. If you have the older version available I can downgrade.

    Best,
    Chris

    • This topic was modified 4 years, 4 months ago by Chris.

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @totallydubbed,

    Please try deactivate and activate the plugin once and also make sure to clear server-side cache, if any.

    Hi

    I am also experiencing the same issue after the latest update.

    I have deactivated and activated the plugin and cleared the server-side cache but the issue persists.

    I have this message in Console…

    Uncaught SyntaxError: Unexpected token o in JSON at position 1

    Thanks

    Plugin Author WebToffee

    (@webtoffee)

    Hi @ddsinternational,

    Can you please share the site URL so that we can have a look?

    Hi @webtoffee

    I have sent a message via your website.

    Thanks

    Thread Starter Chris

    (@totallydubbed)

    That hasn’t resolved the issue – only deactivating the plugin seems to work.
    I’d appreciate if you could help @webtoffee

    I am also experiencing the same issue after the latest update.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @milonet,

    Apologies for the inconvenience caused. We have analyzed the issue and we can confirm that this is a caching issue. Due to an update in the plugin JSON.parse is not required and has been removed in the latest update. The error occurs when the site tried to load minified files from the old cache.

    Kindly purge the cache and minified JS file from site level and server-side too, if any. Then check the site after doing a hard refresh or via incognito browser mode.

    @totallydubbed,

    To ensure the cache clear has reflected, please check /wp-content/plugins/cookie-law-info/public/js/cookie-law-info-public.js in the file manager and in the page source after visiting the site are same.

    Thread Starter Chris

    (@totallydubbed)

    @webtoffee sorry I’m not sure why I’d need to do this or what I’m checking for?
    Where can I get the older variant of the plugin until this is fixed globally?
    Alternatively, can you provide me with an email so that we can chat?

    Plugin Author WebToffee

    (@webtoffee)

    Hi @totallydubbed,

    You can contact us directly via this link.

    Older version can be downloaded from here.

    @webtoffee

    Thanks for your help. I can now confirm that the website is working correctly. I had to clear my browser cache for the site to start working again.

    Plugin Author WebToffee

    (@webtoffee)

    Great. Leave us a review if you like the plugin.

    Thread Starter Chris

    (@totallydubbed)

    Hi there,
    Thanks again for helping me @webtoffee !
    I can confirm I no longer have the issue on the latest version.
    What was done: plugin was updated, all cache was purged (W3 cache), and then Command/Ctrl+Shift+R had to be done in order for me to see the page with working images.

    Hope this helps anyone who is stuck with the same issue ??

    Plugin Author WebToffee

    (@webtoffee)

    Hi all,

    Hope everything is working well now. If you like our plugin, please leave us a review here.

    Thread Starter Chris

    (@totallydubbed)

    Done, thank you!!

Viewing 14 replies - 1 through 14 (of 14 total)
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