Issues with image-upload

  • Resolved tina23

    (@tina23)


    8 years ago

    Hey!

    First of all: Thank you so much, Snowball seems perfect for journalists an storytellers! I was so excited as I found it, but then I realized… I cant upload images. Text, tables, videos etc. work fine, but no images – no matter if I take jpg or png.
    I also tried it with an older wordpress-version, but nothing happens.

    Please help, I′m planning to teach my students how to work with snowball very soon.

    Thank you
    Tina

    • This topic was modified 8 years ago by tina23.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author thomaspark

    (@thomaspark)

    Hi Tina,

    Is there any sort of error message when you try to upload an image?

    Here is a gif showing the steps you should be able to take to upload an image. Please let me know if this works for you.

    https://gph.is/2fdlOFt

    Thanks,
    Tom

    • This reply was modified 8 years ago by thomaspark.
    • This reply was modified 8 years ago by thomaspark.
    • This reply was modified 8 years ago by thomaspark.
    Thread Starter tina23

    (@tina23)

    Hi Tom,

    thanks for your quick reply. I checked the gif – that is exactly how I do it. I dont get any error message, the image is just not showing up after I selected one to insert it into the post. The field where the placeholder used to be is just empty after I selected an image. The rest works fine, but the images refuse to show up.

    It′s really strange, because I tried it with several themes and wordpress versions.

    Thank you
    Tina

    Plugin Author thomaspark

    (@thomaspark)

    Can you try manually pasting an image url into the field and see if it works from there?

    Also, if you’re willing to create a temporary account on your WordPress site, I’d be happy to test it out on my end. You can use [email protected] for the account.

    Thread Starter tina23

    (@tina23)

    Hi Tom,

    the manually pasting worked! (https://bit.ly/2eE0I22)

    I created an account for you. WordPress is running in german, but I guess that should be no problem ??

    Thank you!
    Tina

    Plugin Author thomaspark

    (@thomaspark)

    Thanks, I’ve pinned down the issue. This bug actually affects modules with image uploader (image, splash, and image slider) for non-English languages.

    I am pushing a fix in the v0.4.9 update which is available now. Please confirm after updating that it is working on your end.

    • This reply was modified 8 years ago by thomaspark.
    Thread Starter tina23

    (@tina23)

    Works perfect now! Thank you so much!

    Plugin Author thomaspark

    (@thomaspark)

    Excellent! We’re thrilled you’ll be using Snowball in your course. Please let us know if you come across any other issues.

Viewing 7 replies - 1 through 7 (of 7 total)
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