Issues with Google Listings & Ads Plugin Sync

Hi @mildaco,

Thanks for reaching out.

I’m experiencing problems with the?Google Listings & Ads?plugin. Over 100 products remain unsynced, and many listings are expiring soon. When I press “Sync and Show,” nothing happens.

I understand that you’re experiencing issues with the Google Listings & Ads plugin.

From your description, it seems that pressing the sync button does not make any changes to your store. In that case, I would like to clarify that it may take 1–2 days for the products to fully sync –https://woocommerce.com/document/google-listings-and-ads/#channel-visibility.

I need assistance to resolve these sync issues to prevent product expirations.

Are you seeing any sync errors reported when you go to Marketing → Google Listings & Ads → Product Feed → Issues to resolve?

Thank you for your response.

im not seeing any error.

please see the picture below for more information

https://ibb.co/bQ6Qf4m

• This reply was modified 9 months ago by mildaco.
• This reply was modified 9 months ago by mildaco.

Hi @mildaco

Could you please try to disconnect and then reconnect your account by following the steps below:

• Go to https://example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain name)
• Under Merchant Center, click MC Disconnect
• Under Google Account, click Disconnect Google Account

Next, go to Marketing > Google Listings & Ads and set up the connection again.

Let us know how it goes! Looking forward to hearing from you soon.

I did it.

But I think there is a bug in your plugin.

All problems are now fixed on my Google Merchant Center (GMC), but the information is not syncing on WordPress!

Image showing fixed GMC issues

However, on my WordPress, I see a lot of issue reports.

Image showing WordPress issues

Additionally, I have created feeds for more than 45 countries, and I did not create a feed specifically for the USA. I created one feed for the USA 2 months ago and deleted all my feeds when I disconnected my Google account yesterday. But now, I see that the only feed for the USA has been created again. I do not want to have duplicated products because my new feed includes the USA.

Now, I see a lot of duplicated locations too. Please see these pictures for more information:

Image showing duplicated locations 1
Image showing duplicated locations 2

Hello mildaco,

Thank you for your reply.

Please note that it is only possible to use the Google Listings & Ads extension to create one free listings campaign.

To better understand the sync problem, could you confirm the sequence of your actions?
1- Two months ago you deleted all the feeds when you disconnected Google Listings & Ads extension.
2- After that you created feeds for 45 countries at GMC.
3- Then you connected Google Listings & Ads extension again.

Please correct me if I am wrong.
In case I am correct, the feed for USA must have been created at step 3.

Once I have more informatin, I will be happy to assist you further with sync issue.
Looking forward to your response. ??

Best regards.