• Resolved zucs

    (@zucs)


    Hi! I am using some of these plugins and they are all working well wxcept for the Expedia. Wevn though I have configured the plugin correctly and can see the reviews on the plugin config screen, the admin and the front end of the web page shows a message “You have no reviews on Expedia”.

    Can you help, please

    GZ

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 20 total)
  • Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @zucs !

    Do you use the latest version of the plugin?

    Could you try completely reinstalling the adding the link again?

    If it doesn’t help please send us the troubleshooting tab!

    Feel free to write us, if you need further assistance,

    Trustindex

    Thread Starter zucs

    (@zucs)

    Hi Lidia,

    Yes, theversion is the last one and tried to uninstall and install back. Got the message that expedia reviews have been downloaded, but when I try to get the shortcode on the web page it gives me an error “No expedia reviews”.

    The plugin was working fine until some days ago and 5 other plugins (Tripadvisor, Airbnb, Hotels, Google and Booking) are working fine on the same page…….. .

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @zucs !

    Please send us the whole troubleshooting text!

    Thanks!

    Feel free to write us, if you need further assistance,

    Trustindex

    Thread Starter zucs

    (@zucs)

    Here it is!

    URL: https://www.romaborgo91.it
    MySQL Version: 5.5.62
    WP Table Prefix: rb40_
    WP Version: 6.1.1
    Server Name: https://www.romaborgo91.it
    Cookie Domain: https://www.romaborgo91.it
    CURL Library Present: Yes
    CSS path: /web/htdocs/www.romaborgo91.it/home/wp-content/uploads/trustindex-expedia-widget.css
    PHP Info:
    Version: 8.1.12
    Memory Usage: 15.75MB
    Memory Limit: 256M
    Max Upload Size: 25M
    Max Post Size: 25M
    Allow URL fopen: Off
    Allow URL Include: Off
    Display Errors: Off
    Max Script Execution Time: 120 seconds
    WP_HTTP_BLOCK_EXTERNAL: not defined
    WP_ACCESSIBLE_HOSTS: not defined
    Plugin: Widgets for Expedia Reviews
    Plugin Version: 9.8
    Options:
    active: 1
    version: 9.8
    page-details: Array
    (
    [id] => it|Rome-Hotel-BB-Roma-Borgo-91.h20220696.Informazioni-Hotel
    [name] => B&B Roma Borgo 91
    [address] => Borgo Vittorio 91, Rome, IT
    [avatar_url] => https://images.trvl-media.com/lodging/21000000/20230000/20220700/20220696/a19f3364.jpg?impolicy=resizecrop&rw=1200&ra=fit
    [rating_number] => 8
    [rating_score] => 10
    )
    subscription-id: a9746471g proxy-check: style-id: 54 review-content: <div class="ti-widget" data-layout-id="54" data-set-id="" data-pid="b5167179c03e50ec942cb" data-pager-autoplay-timeout="6" > <div class="ti-widget-container ti-col-1"> <div class="ti-header source-%platform%"> <div class="ti-rating-text"> <strong class="ti-rating"> RATING_TEXT rating </strong> <br /> <span class="nowrap">Based on RATING_NUMBER reviews</span> </div> <div class="ti-logo-stars-flex"> <div class="ti-logo"> <img class="ti-logo-fb" src="https://cdn.trustindex.io/assets/platform/%platform%/logo.svg" alt="%platform%" /> </div> <span class="ti-stars"><span class="ti-star e"></span><span class="ti-star e"></span><span class="ti-star e"></span><span class="ti-star e"></span><span class="ti-star e"></span></span> </div> </div> <div class="ti-reviews-container"> <div class="ti-reviews-container-wrapper"> <!-- R-LIST --> <div class="ti-review-item source-%platform%" > <div class="ti-inner"> <span class="ti-stars"><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span></span> <div class="ti-review-content"><!-- R-CONTENT -->%text%<!-- R-CONTENT --></div> <span class="ti-read-more" data-container=".ti-review-content" data-collapse-text="Hide" data-open-text="Read more"></span> <div class="ti-review-header"> <div class="ti-profile-img"> <img src="%reviewer_photo%" alt="%reviewer_name%" /> </div> <div class="ti-profile-details"> <div class="ti-name"> %reviewer_name% </div> <div class="ti-date">%created_at%</div> </div> </div> </div> </div> <!-- R-LIST --> </div> </div> <div class="ti-controls"> <div class="ti-prev"></div> <div class="ti-next"></div> </div> </div> </div> filter: Array ( [stars] => Array ( [0] => 4 [1] => 5 ) [only-ratings] => 1 ) scss-set: ligth-border lang: en no-rating-text: dateformat: d/m/Y rate-us: rate-us-feedback: verified-icon: enable-animation: show-arrows: content-saved-to: 9.8 show-reviewers-photo: download-timestamp: 2023-01-16 12:47:09 widget-setted-up: 1 disable-font: show-logos: show-stars: load-css-inline: align: review-text-mode: amp-hidden-notification: review-download-token: review-download-inprogress: review-download-request-id: 9684b3107387gbcb review-manual-download: review-download-notification:
    Reviews: Array
    (
    [0] => stdClass Object
    (
    [id] => 1
    [user] => Mark
    [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-03.svg
    [text] => A perfect stay in Rome
    The owners of B&B Roma Borgo 91 are wonderful people, very kind, accommodating, and hospitable. We had an amazing stay, the room was clean, quiet, and very comfortable, and the breakfast was great. It is in a great location near Vatican City and Central Rome. We highly recommend Roma Borgo!
    [rating] => 10.0
    [highlight] =>
    [date] => 2022-09-25
    )
    [1] => stdClass Object ( [id] => 2 [user] => Sydney [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-09.svg [text] => This was the most amazing place I have ever stayed - and I don’t say that lightly. Beautiful apartment, amazing breakfasts, the most lovely owners and maid, and unmatched customer service. I recommended this property to ANYONE who is staying in Rome. You will not find this high quality of living and amazing customer service for this low a price anywhere. A gem in Rome. [rating] => 10.0 [highlight] => [date] => 2022-08-07 ) [2] => stdClass Object ( [id] => 3 [user] => Luiz [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-09.svg [text] => <strong>PERFETTO!!!</strong> Tudo incrível! Os anfitri?es s?o maravilhosos e o quarto muito bom. Tudo muito, mas muito impecável. Localiza??o óTIMA, ao lado do Vaticano. Vale super a pena MESMO! [rating] => 10.0 [highlight] => [date] => 2022-06-23 ) [3] => stdClass Object ( [id] => 4 [user] => Steven [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-06.svg [text] => A great spot just off the beaten path yet in the middle of everything. Felt like a Roman. Guido & Giulia were great, warm people, attentive to details, clean and charming digs near the Vatican and Metro. Highly recommend. [rating] => 10.0 [highlight] => [date] => 2022-06-23 ) [4] => stdClass Object ( [id] => 5 [user] => Alex [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-07.svg [text] => Rome has my heart! One of the main reasons why is because of Giulia & Guido. They run Roma Borgo91 and I can tell you from our first meet and greet to our last day in Rome they were super great. The tour of the property was great and they even helped us finding transportation with incredible competitive rates. We will come back to their B & B very soon! [rating] => 10.0 [highlight] => [date] => 2022-06-21 ) [5] => stdClass Object ( [id] => 6 [user] => George [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-09.svg [text] => The hosts, husband and wife, are absolutely outstanding: very friendly and they go out of their way to meet our needs. The location is also superb and couldn't have asked for a better experience. Would definitely stay there again! [rating] => 10.0 [highlight] => [date] => 2022-05-18 ) [6] => stdClass Object ( [id] => 7 [user] => Verified traveler [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-08.svg [text] => <strong>Close to St Peter's Basilica</strong> Very close to St Peter's. Easy walk to metro Delightful place to stay. Owners very friendly! [rating] => 10.0 [highlight] => [date] => 2019-06-24 ) [7] => stdClass Object ( [id] => 8 [user] => Giuseppe [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-10.svg [text] => Le sejour a été très positif. L'emplacement est presque a l'état neuf. La personne en charge Guido est une personne très simpatique et déninitevement très accommodante. Pour le déjouner, vous avez l'embarras du choix. A recommander. 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    • This reply was modified 1 year, 10 months ago by zucs.
    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @zucs !

    The issue is solved!

    Could you check it?

    Trustindex Team

    Thread Starter zucs

    (@zucs)

    Hi. Deinstalled the plugin, cleared chache, reinstalled back, reconfigured…… no luck ?? The message is still “No expedia reviews”.

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @zucs !

    I see. Are you using any other of our plugins?

    If so, please make sure all of them are the latest version.

    Feel free to write us, if you need further assistance,

    Trustindex

    Thread Starter zucs

    (@zucs)

    HI. They are all updated to the latest version (all are set on automatic update).

    Also tried to deactivated all of them but the Expedia Review and, unfortunately, no luck ??

    • This reply was modified 1 year, 10 months ago by zucs.
    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @zucs !

    Please send us the Troubleshooting text again!

    It’s changed since last time!

    Thank you!

    Trustindex Team

    Thread Starter zucs

    (@zucs)

    Here it is.

    URL: https://www.romaborgo91.it
    MySQL Version: 5.5.62
    WP Table Prefix: rb40_
    WP Version: 6.1.1
    Server Name: https://www.romaborgo91.it
    Cookie Domain: https://www.romaborgo91.it
    CURL Library Present: Yes
    CSS path: /web/htdocs/www.romaborgo91.it/home/wp-content/uploads/trustindex-expedia-widget.css
    PHP Info:
    Version: 8.1.14
    Memory Usage: 16.41MB
    Memory Limit: 256M
    Max Upload Size: 25M
    Max Post Size: 25M
    Allow URL fopen: Off
    Allow URL Include: Off
    Display Errors: Off
    Max Script Execution Time: 120 seconds
    WP_HTTP_BLOCK_EXTERNAL: not defined
    WP_ACCESSIBLE_HOSTS: not defined
    Plugin: Widgets for Expedia Reviews
    Plugin Version: 9.8.1
    Options:
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    version: 9.8.1
    page-details: Array
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    [name] => B&B Roma Borgo 91
    [avatar_url] => https://images.trvl-media.com/lodging/21000000/20230000/20220700/20220696/a19f3364.jpg?impolicy=resizecrop&rw=1200&ra=fit
    [address] => Borgo Vittorio 91, Rome, IT
    [id] => it|Rome-Hotel-BB-Roma-Borgo-91.h20220696.Informazioni-Hotel
    [rating_number] => 8
    [rating_score] => 10.0
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    [text] => A perfect stay in Rome
    The owners of B&B Roma Borgo 91 are wonderful people, very kind, accommodating, and hospitable. We had an amazing stay, the room was clean, quiet, and very comfortable, and the breakfast was great. It is in a great location near Vatican City and Central Rome. We highly recommend Roma Borgo!
    [rating] => 10.0
    [highlight] =>
    [date] => 2022-09-25
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    [1] => stdClass Object ( [id] => 2 [user] => Sydney [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-09.svg [text] => This was the most amazing place I have ever stayed - and I don’t say that lightly. Beautiful apartment, amazing breakfasts, the most lovely owners and maid, and unmatched customer service. I recommended this property to ANYONE who is staying in Rome. You will not find this high quality of living and amazing customer service for this low a price anywhere. A gem in Rome. [rating] => 10.0 [highlight] => [date] => 2022-08-07 ) [2] => stdClass Object ( [id] => 3 [user] => Luiz [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-09.svg [text] => <strong>PERFETTO!!!</strong> Tudo incrível! Os anfitri?es s?o maravilhosos e o quarto muito bom. Tudo muito, mas muito impecável. Localiza??o óTIMA, ao lado do Vaticano. Vale super a pena MESMO! [rating] => 10.0 [highlight] => [date] => 2022-06-23 ) [3] => stdClass Object ( [id] => 4 [user] => Steven [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-06.svg [text] => A great spot just off the beaten path yet in the middle of everything. Felt like a Roman. Guido & Giulia were great, warm people, attentive to details, clean and charming digs near the Vatican and Metro. Highly recommend. [rating] => 10.0 [highlight] => [date] => 2022-06-23 ) [4] => stdClass Object ( [id] => 5 [user] => Alex [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-07.svg [text] => Rome has my heart! One of the main reasons why is because of Giulia & Guido. They run Roma Borgo91 and I can tell you from our first meet and greet to our last day in Rome they were super great. The tour of the property was great and they even helped us finding transportation with incredible competitive rates. We will come back to their B & B very soon! [rating] => 10.0 [highlight] => [date] => 2022-06-21 ) [5] => stdClass Object ( [id] => 6 [user] => George [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-09.svg [text] => The hosts, husband and wife, are absolutely outstanding: very friendly and they go out of their way to meet our needs. The location is also superb and couldn't have asked for a better experience. Would definitely stay there again! [rating] => 10.0 [highlight] => [date] => 2022-05-18 ) [6] => stdClass Object ( [id] => 7 [user] => Verified traveler [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-08.svg [text] => <strong>Close to St Peter's Basilica</strong> Very close to St Peter's. Easy walk to metro Delightful place to stay. Owners very friendly! [rating] => 10.0 [highlight] => [date] => 2019-06-24 ) [7] => stdClass Object ( [id] => 8 [user] => Giuseppe [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-10.svg [text] => Le sejour a été très positif. L'emplacement est presque a l'état neuf. La personne en charge Guido est une personne très simpatique et déninitevement très accommodante. Pour le déjouner, vous avez l'embarras du choix. A recommander. 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    Thread Starter zucs

    (@zucs)

    Any news please?

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @zucs !

    Sorry about the late response!

    There is a new version of this plugin since!

    Please make sure you’re using the latest version!

    Let us know if you still experience this issue!

    Trustindex Team

    Thread Starter zucs

    (@zucs)

    Good morning there!

    Actually I had a huge problem after an automatic update of all plugins (to ver. 9.8.2) that crashed the site with error 500 (fatal crash).

    Restored the site with a bakup, and again crashed once more after update to ver. 9.8.2. The following day ver. 9.8.3 was available and that solved the crash problem and (also) the feedback issue.

    Now it seems the plugin(s) do work properly. Thanks for your support.

    GZ

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @zucs !

    Great!

    Yes that issue was solved in the new version of the plugin!

    Let us know if we can help with anything else!

    Trustindex Team

    Thread Starter zucs

    (@zucs)

    Sorry, but again the plugin is not working ??

    Giving the following message in the backoffice: “While downloading the reviews, we noticed that your connected page is not found.
    If it really exists, please contact us to resolve the issue or try connect it again.”

    The page DOES exist! Tried to de-install and reinstall, recreate tables, reconfigure …. no luck! any ideas on how to solve the issue? Thanks

Viewing 15 replies - 1 through 15 (of 20 total)
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