Issues with Facebook for Woocommerce

  • Resolved lvl99

    (@lvl99)


    4 years ago

    Hi there,

    I’ve been using the basic version of this plugin and also Facebook for Woocommerce. I have a price zone which I call “Outside European Union” for those countries out of the Eurozone where I show prices in EUR with a fixed rate markup, e.g. 1 EUR = 1.2 EUR

    I have other Woocommerce pricing settings like so:

    – Prices are set inclusive of tax
    – VAT is set for EU countries (20%)
    – Tax is not set for countries outside of EU
    – Price & taxation is based on customer shipping country

    I notice that Facebook for Woocommerce can be a bit weird when in conjunction with this plugin and sometimes it uploads the base price (the one I put in Woocommerce) and sometimes it uploads the “Outside European Union” price.

    For example, I have a €90 product (incl. VAT within EU countries) and on Facebook catalog it’ll say €108 (90 * 1.2).

    I’m sure I might have to contact the Facebook for Woocommerce plugin authors as well, but I was wondering if you’ve come across this issue and if you had any suggestions on how it could be resolved? I’m wondering if it’s something related to the GeoIP aspect of this plugin? My webhost is located in USA and I’m located within EU, so maybe it’s something to do with a scheduled Facebook for Woocommerce action which is picking up the host server location rather than using the configured store address country?

    • This topic was modified 4 years ago by lvl99.
    • This topic was modified 4 years ago by lvl99.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Oscar Gare

    (@oscargare)

    Hi,
    I think the “product sync” task of “Facebook for WooCommerce,” which runs in the background, initiates the frontend pricing of PBoC.
    Try the following snippet to disable the PBoC frontend pricing for the “Facebook for WooCommerce” task.

    add_filter( 'wc_price_based_country_is_ajax_frontend', 'disable_for_wc_facebook_task' );
function disable_for_wc_facebook_task( $is_frontend, $action ) {
    if ( 'wc_facebook_background_product_sync' == $action ) {
        $is_frontend = false;
    }
    return $is_frontend;
}

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    • This reply was modified 4 years ago by Oscar Gare.
    Plugin Author Oscar Gare

    (@oscargare)

    Hello there,

    It’s been a few days since we replied last. We just wanted to make sure that your issue was resolved or you had any other queries. I would like to inform you that I will mark this thread as resolved in a few days if we do not get a reply back from you within a few days.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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