Issues with dashboard

Hi @duts2020, it looks like something is interfering with Matomo’s styling, like another WordPress plugin or theme. Many of the styles are correct, just a couple are wrong. Can you post your System Report (https://matomo.org/faq/wordpress/how-do-i-find-and-copy-the-system-report-in-matomo-for-wordpress/)? Was there any change you made to your WordPress recently, for example, a plugin or theme update?

              # Matomo

• Matomo Plugin Version: 5.1.2
• Config exists and is writable.: Yes (“$WP_CONTENT_DIR//uploads/matomo/config/config.ini.php” )
• JS Tracker exists and is writable.: Yes (“$WP_CONTENT_DIR//uploads/matomo/matomo.js” )
• Plugin directories: Yes ([{“pluginsPathAbsolute”:”\/srv\/htdocs\/wp-content\/plugins\/matomo\/plugins”,”webrootDirRelativeToMatomo”:”..\/plugins”}])
• Tmp directory writable: Yes ($WP_CONTENT_DIR//cache/matomo)
• Matomo Version: 5.1.0
• Matomo Blog idSite: 1
• Matomo Install Version: 1.2.0 (Install date: 2020-08-13 22:16:11)
• Upgrades outstanding: No
• Upgrade in progress: No

Endpoints

• Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
• Matomo JavaScript Tracker – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
• Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
• Matomo HTTP Tracking API – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

• Server time: 2024-07-20 05:16:57
• Blog time: 2024-07-20 01:16:57 (Below dates are shown in blog timezone)
• Sync users & sites: Next run: 2024-07-20 22:16:10 (20 hours 59 min) ( Last started: 2024-07-19 22:16:21 (-3 hours 0 min). Last ended: 2024-07-19 22:16:21 (-3 hours 0 min). Interval: daily)
• Archive: Next run: 2024-07-20 02:16:10 (59 min 13s) ( Last started: 2024-07-20 01:16:37 (-20s). Last ended: 2024-07-20 01:16:38 (-19s). Interval: hourly)
• Update GeoIP DB: Next run: 2024-07-23 22:16:10 (3 days 20 hours) ( Last started: 2024-06-23 22:16:21 (-26 days 3 hours). Last ended: 2024-06-23 22:16:23 (-26 days 3 hours). Interval: matomo_monthly)

Mandatory checks

• PHP version >= 7.2.5: ok
• PDO extension: ok
• PDO\MYSQL extension: ok
• MYSQLI extension: ok
• Other required extensions: ok
• Required functions: ok
• Required PHP configuration (php.ini): ok
• Directories with write access: ok
• Directories with write access for Tag Manager: ok

Optional checks

• 64-bit PHP Binary: ok
• Tracker status: ok
• Memory limit: ok
• Time zone: ok
• Open URL: ok
• GD > 2.x + FreeType (graphics): ok
• Other extensions: ok
• Other functions: ok
• Filesystem: ok
• Last Successful Archiving Completion: ok
• Warning Database abilities: warning (UTF8mb4 charset Your database supports utf8mb4 charset, but your database tables have not been converted yet. You can do this by executing the command $WP_CONTENT_DIR//plugins/matomo/app/console core:convert-to-utf8mb4 or activating the automatic conversion in General Settings. This is required to be able to store 4-byte UTF8 characters. Unless utf8mb4 is available special characters, such as emojis, less common characters of asian languages, various historic scripts or mathematical symbols will be replaced with ?. You can read more details about this topic in this FAQ. CREATE TEMPORARY TABLES Changing transaction isolation level Your database version indicates you might be using a MariaDb server. If this is the case, please ensure to set [database] schema = Mariadb in the “config/config.ini.php” file, to ensure all database feature work as expected. )
• Max Packet Size: ok
• Geolocation: ok
• Update over HTTPS: ok
• Mobile Messaging SMS Provider: ok
• Supports Async Archiving: No
• Async Archiving Disabled in Setting: No
• Location provider ID: geoip2php
• Location provider available: Yes
• Location provider working: Yes
• Warning Proxy header: HTTP_X_FORWARDED_FOR (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. Learn more)
• Had visit in last 5 days: Yes
• Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app)
• Warning YML files should not be accessible: warning (The .yml files in the wp-content/plugins/matomo/app/vendor directory are accessible from the internet. This can cause some web security tools to flag your website as suspicious. If you are using Apache, it is probably due to your server configuration disabling the use of .htaccess files. If you are instead using nginx, it is due to your nginx configuration allowing .yml files. You may need to contact your hosting provider to fix this.)

Matomo Settings

• Track mode: default
• Track ecommerce: Yes
• Track codeposition: footer
• Track api endpoint: default
• Track js endpoint: default
• Last tracking settings update: 1597433732
• Last settings update: 1597433732
• Version history: 5.1.2, 5.1.1, 5.1.0, 5.0.8, 5.0.6
• Core version: 5.1.0

Logs

• Warning archive_main: 2024-07-19 22:16:22 (1 total errors during this script execution, please investigate and try and fix these errors. => CronArchive.php:473; CronArchive.php:468; CronArchive.php:226; Access.php:567; CronArchive.php:230; ScheduledTasks.php:371; class-wp-hook.php:322; class-wp-hook.php:348; plugin.php:565; wp-cron.php:191;)
• Warning archive_errors: 2024-07-19 22:16:23 (‘Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=year&date=2024-01-01&format=json&trigger=archivephp. Response was \'{“result”:”error”,”message”:”The unserialization has failed! – in plugin Actions.”}\” ‘1 total errors during this script execution, please investigate and try and fix these errors.’ => ScheduledTasks.php:385; class-wp-hook.php:322; class-wp-hook.php:348; plugin.php:565; wp-cron.php:191;)
• Warning archive_main: 2024-07-19 23:19:28 (1 total errors during this script execution, please investigate and try and fix these errors. => CronArchive.php:473; CronArchive.php:468; CronArchive.php:226; Access.php:567; CronArchive.php:230; ScheduledTasks.php:371; class-wp-hook.php:322; class-wp-hook.php:348; plugin.php:565; wp-cron.php:191;)
• Warning archive_errors: 2024-07-19 23:19:28 (‘Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=year&date=2024-01-01&format=json&trigger=archivephp. Response was \'{“result”:”error”,”message”:”The unserialization has failed! – in plugin Actions.”}\” ‘1 total errors during this script execution, please investigate and try and fix these errors.’ => ScheduledTasks.php:385; class-wp-hook.php:322; class-wp-hook.php:348; plugin.php:565; wp-cron.php:191;)
• Warning archive_main: 2024-07-20 01:16:37 (1 total errors during this script execution, please investigate and try and fix these errors. => CronArchive.php:473; CronArchive.php:468; CronArchive.php:226; Access.php:567; CronArchive.php:230; ScheduledTasks.php:371; class-wp-hook.php:322; class-wp-hook.php:348; plugin.php:565; wp-cron.php:191;)
• Warning archive_errors: 2024-07-20 01:16:38 (‘Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=year&date=2024-01-01&format=json&trigger=archivephp. Response was \'{“result”:”error”,”message”:”The unserialization has failed! – in plugin Actions.”}\” ‘1 total errors during this script execution, please investigate and try and fix these errors.’ => ScheduledTasks.php:385; class-wp-hook.php:322; class-wp-hook.php:348; plugin.php:565; wp-cron.php:191;)

WordPress

• Home URL: $site_url
• Site URL: $site_url
• WordPress Version: 6.6
• Number of blogs: 1
• Multisite Enabled: No
• Network Enabled: No
• WP_DEBUG: No
• WP_DEBUG_DISPLAY: No
• WP_DEBUG_LOG: No
• DISABLE_WP_CRON: –
• FORCE_SSL_ADMIN: No
• WP_CACHE: Yes
• CONCATENATE_SCRIPTS: –
• COMPRESS_SCRIPTS: –
• COMPRESS_CSS: –
• ENFORCE_GZIP: –
• WP_LOCAL_DEV: –
• WP_CONTENT_URL: $site_url/wp-content
• WP_CONTENT_DIR: $WP_CONTENT_DIR/
• UPLOADS: –
• BLOGUPLOADDIR: –
• DIEONDBERROR: –
• WPLANG: –
• ALTERNATE_WP_CRON: –
• WP_CRON_LOCK_TIMEOUT: 60
• WP_DISABLE_FATAL_ERROR_HANDLER: –
• MATOMO_SUPPORT_ASYNC_ARCHIVING: –
• MATOMO_ENABLE_TAG_MANAGER: –
• MATOMO_SUPPRESS_DB_ERRORS: –
• MATOMO_ENABLE_AUTO_UPGRADE: –
• MATOMO_DEBUG: –
• MATOMO_SAFE_MODE: –
• MATOMO_GLOBAL_UPLOAD_DIR: –
• MATOMO_LOGIN_REDIRECT: –
• Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
• Possibly uses symlink: No
• Upload base url: $site_url/wp-content/uploads
• Upload base dir: $WP_CONTENT_DIR//uploads
• Upload url: $site_url/wp-content/uploads/2024/07
• Custom upload_path:
• Custom upload_url_path:
• Compatible content directory: Yes
• WP_Filesystem Initialized: Yes

WordPress Plugins MU Plugins

• Health Check Troubleshooting Mode: 1.9.1
• wpcomsh-loader.php:

Plugins

• Ads.txt & App-ads.txt Manager: 1.1.7.1
• Akismet Anti-spam: Spam Protection: 5.3.3
• All-in-One Video Gallery: 3.7.1
• All-in-One Video Gallery (Premium): 3.7.1
• AMP: 2.5.4
• Attachment Pages Redirect: 1.1.2
• Classic Editor: 1.6.3
• CoBlocks: 3.1.12
• Disable WP Sitemaps: 1.8.3
• Elementor: 3.23.1
• Elementor Header & Footer Builder: 1.6.37
• Envato Elements: 2.0.13
• Footer Putter: 1.17
• Gutenberg: 18.7.1
• Health Check & Troubleshooting: 1.7.0
• Jetpack: 13.7-a.3
• Layout Grid: 1.8.4
• Matomo Analytics – Ethical Stats. Powerful Insights.: 5.1.2
• Newsletter: 8.4.7
• Newsletter – Addons Manager and Support: 1.2.8
• OneSignal Push Notifications: 2.4.4
• Open Graph and Twitter Card Tags: 3.3.3
• Page Optimize: 0.5.5
• Sassy Social Share: 3.3.64
• Simple Noarchive: 1.0
• Simple Yearly Archive: 2.2.2
• Site Kit by Google: 1.131.0
• Virtual Robots.txt: 1.10
• Widget Options: 4.0.6.1
• WordPress.com Editing Toolkit: 4.28277
• WP-Optimize – Clean, Compress, Cache: 3.4.2
• WPCode Lite: 2.2.0
• WP Rollback: 2.0.7
• XML Sitemap & Google News: 5.4.9
• XML Sitemap Generator for Google: 2.0.7
• Active Plugins: 31 (akismet:5.3.3 all-in-one-video-gallery-premium:3.7.1 app-ads-txt:1.1.7.1 attachment-pages-redirect:1.1.2 classic-editor:1.6.3 coblocks:3.1.12 disable-wp-sitemaps:1.8.3 elementor:3.23.1 envato-elements:2.0.13 footer-putter:1.17 full-site-editing:4.28277 google-site-kit:1.131.0 gutenberg:18.7.1 header-footer-elementor:1.6.37 health-check:1.7.0 insert-headers-and-footers:2.2.0 jetpack:13.7-a.3 layout-grid:1.8.4 matomo:5.1.2 newsletter-extensions:1.2.8 newsletter:8.4.7 onesignal-free-web-push-notifications:2.4.4 page-optimize:0.5.5 pc-robotstxt:1.10 sassy-social-share:3.3.64 simple-noarchive:1.0 simple-yearly-archive:2.2.2 wonderm00ns-simple-facebook-open-graph-tags:3.3.3 wp-rollback:2.0.7 www-xml-sitemap-generator-org:2.0.7 xml-sitemap-feed:5.4.9)
• Theme: twentytwenty (twentytwenty)

Server

• Server Info: nginx
• PHP OS: Linux
• PHP Version: 8.1.29
• PHP SAPI: fpm-fcgi
• PHP Binary Name: /root/roles/nginx-php/usr/local/php8.1/bin.buster/php-fpm
• PHP Maxmind DB extension: Not loaded
• PHP Error Reporting: 4437 After bootstrap: 4437
• Timezone: UTC
• WP timezone: America/New_York
• Locale: ru_RU
• User Locale: en_US
• Memory Limit: 512M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
• WP Memory Limit: 512M
• WP Max Memory Limit: 512M
• Timezone version: 2023.3
• Time: 1721452617
• Max Execution Time: 1200
• Max Post Size: 2047M
• Max Upload Size: 2146435072
• Max Input Vars: 6144
• Disabled PHP functions: No
• zlib.output_compression is off: Yes
• Curl Version: 8.7.1, OpenSSL/1.1.1n
• Suhosin installed: No

PHP cli

• PHP CLI Version: (The detected PHP CLI version does not match the PHP web version. To avoid archiving errors, enable archiving via HTTP requests, or manually set the path to your PHP CLI executable to the one for PHP version 8.1.29.)
• MySQLi support: missing (Your PHP cli does not load the MySQLi extension. You might have archiving problems in Matomo but also others problems in your WordPress cron tasks. You should enable this extension)

Database

• MySQL Version: 10.4.26
• Mysqli Connect: Yes
• Force MySQL over Mysqli: No
• DB Prefix: wp_
• DB CHARSET: latin1
• DB COLLATE: latin1_swedish_ci
• SHOW ERRORS: No
• SUPPRESS ERRORS: No
• Uses Socket: No
• Uses IPv6: No
• Matomo tables found: 207
• DB tables exist: Yes
• Matomo users found: 1
• Matomo sites found: 1
• Required permissions: OK

Browser

• Browser: (Mozilla/5.0 (Windows NT 10.0; rv:109.0) Gecko/20100101 Firefox/115.0)
• Language: en-us,en

In terms of changes, no there were no major changes. The same theme has been used for years.

@duts2020 Does the problem occur if the page-optimize plugin is deactivated?

@dizzyatinnocraft, deactivation of page-optimize plugin doesn’t solve the issue.

@duts2020 can you do the following:

• deactivate the page-optimize plugin (assuming you reactivated it)
• clear your browser cache (just in case)
• visit this page while logged in to wordpress: view-source:https://yourwebsite.com/wp-content/plugins/matomo/app/index.php (replace yourwebsite.com with your website’s domain). This should display the HTML of the webpage.
• send the contents of that webpage to dizzy (at) innocraft (dot) com (ctrl+s the page, then add it as an attachment)

?

@dizzyatinnocraft,

Thank you for your help. I will try to find the cause of the issue myself later on. I will post the result here.

@duts2020 is this still an issue for you?

@dizzyatinnocraft,

Yes, I still have the same issue.

@duts2020 Were you able to find the cause and if not do you still need help from me?

Since you haven’t responded and are going through our other support channels, I’m going to mark this as resolved.