Issues with customers

  • Resolved Sofie Vingstedt

    (@lilldregge)


    8 years, 2 months ago

    Hello.

    We have activated PaysonForm on snaplit.com. It seems that the extension doesn′t create new customers on checkout.
    I discovered the issue when I activated a MailPoet addon, that places a subscription check at the checkout and places the customer in a list in Mailpoet. That works when using prepayment for instance, or the Klarna Checkout Extension, but not Payson. That′s when I noticed it doesn′t create new customers at all.
    So basically, the main problem is the lack of new customers, which affects a few other stuff, including My Account and the Mailpoet addon.

    I need to now why Payson skippes the section of creating new users… And how it can work.

    I have tried deactivating my theme and every other plugin, it still doesnt help.

    Best regards
    Sofie Vingstedt
    Internetbyr?n

Viewing 1 replies (of 1 total)

  • Hi Sofie,
    I’m not from the support team but I saw your topic and I thought I could help. When you say “doesn’t create new customers on checkout”, do you mean that orders are placed with billing information but no user is actually created in wordpress? If that is the case, you could made a hook on your “functions.php” file so you detect when an order is placed and create the user automatically.

Viewing 1 replies (of 1 total)
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