Issues with Cart, Checkout, and My Account Pages on Child Site

  • Resolved kavitharamar

    (@kavitharamar)


    4 days, 14 hours ago

    Hi WooCommerce Support Team,

    We are experiencing issues with the cart, checkout, and My Account pages on our WordPress multisite network. We are using the Woo Multistore plugin to manage two stores.

    While the main site is functioning correctly, we are facing the following issues on the child site:

    • Cart functionality – Items are not updating or disappearing.
    • Payment issues – Checkout is not processing payments correctly. While click the Checkout button , the payment is not done before that it goes to the Thank you page
    • My Account page errors – After login, it is not redirected to the My Account page. Users are unable to access or interact with their accounts properly.

    Troubleshooting steps we have already taken:

    ? Debugged both sites.
    ? Deactivated the cache plugin.
    ? Cleared server and browser cache.
    ? Deactivated all themes and plugins.
    ? Enabled error logs – but no errors were found.

    Despite these efforts, the issues persist. Could you please assist us in resolving this?

    Looking forward to your guidance.

Viewing 1 replies (of 1 total)
  • Plugin Support Moses M. (woo-hc)

    (@mosesmedh)

    Hi @kavitharamar,

    The cart issue, where items are not updating or disappearing, is likely due to session or cookie conflicts in the multisite setup. This can happen if the Woo Multistore plugin isn’t syncing carts properly between sites or if caching settings are interfering with WooCommerce session handling.

    The checkout issue, where the payment does not process before redirecting to the “Thank You” page, suggests that WooCommerce is marking orders as completed too early. This could be due to a JavaScript conflict, incorrect checkout validation, or an issue with how Woo Multistore handles order processing.

    The My Account page issue, where users are not redirected after logging in, could be caused by incorrect endpoint settings, conflicting login redirects, or multisite URL handling. If Woo Multistore syncs user accounts between sites, it may not be directing users correctly.

    Since these issues all relate to Woo Multistore’s handling of multisite synchronization, we recommend reaching out to Woo Multistore plugin support for further assistance. They are in the best position to assist you with the issue you’re having also considering everything works fine on the parent site which suggest an issue with the link between parent site and child site.

Viewing 1 replies (of 1 total)
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