Issues updating Notification from version 6.3.2 to version 7.0.3

Hello !
I also experienced this same issue on WordPress 5.4 :

The update of Notification 6.3.2 to 7.0.3 causes critical error (when having Notification 6.3.2 installed).
Here is the log I get (in french) :

Détails de l’erreur
======================
Une erreur de type E_ERROR a été causée dans la ligne 15 du fichier /MY-PATH/wp-content/plugins/notification-conditionals/src/class/Runtime.php. Message d’erreur : Class ‘BracketSpace\Notification\Utils\DocHooks’ not found

I hope a solution will be found soon…

Best regards,

• This reply was modified 4 years, 11 months ago by maksanse. Reason: error log added

Hi, thanks for the report.

@maksanse please update the Notification plugin to the latest version. The one you are using is not compatible with Notification v7, there was information on the plugin update page about this.

@mihain the error is related to the FTP filesystem. Do you have any particular FS_METHOD defined in your wp-config.php file?

Hi @kubitomakita

Thank you for the quick answer but I think I got misunderstood : the Notification Plugin is the only plugin I have to update in my wordpress installation, and updating it cause the critical error (please see this : https://www.loom.com/share/e431cf11ad2642b7a02167ce5b0f7257)

What can I do ?

Best regards

Edit about the error log I shared in my first message :
I first tested the update of the 2 plugins in the wrong order (Conditionnals, then Notification), which may have caused the error log I shared.
Since, I restarted the update from a staging environment with the Notification Conditional first, and then Notification, which lead to the critical error you can see in the video

• This reply was modified 4 years, 11 months ago by maksanse. Reason: details about update order

Thanks for the video! The Notification : Conditionals plugin is a premium extension so either you didn’t activate it or your license expired, so you cannot update.

You should see your current subscription status in our Store dashboard.

Oops… Indeed ! Sorry for the noise. I renewed my licence and updated the plugin.

(Note that is not related to this topic, but I still need to express it : since the automatic update option isn’t accessible for your premium plugin (see our previous discussion about that matter : https://bracketspace.com/dashboard/support/?conversation_id=1017336059), I find your price for this premium plugin licence unfair since I need to go on my FTP doing some critical file change to update it… You should at least fix this issue and include the support in your offer.)

Excepted this upper point, thank you for your quick answers and help !

Best regards

Hello,

We have the following entries in the wp-config.php:

define(‘FS_METHOD’,’direct’);
if (!defined(‘FS_METHOD’)) define(‘FS_METHOD’, ‘direct’);

Best Regards,
Mihai

You have these and it still doesn’t work?

Hi Kuba,

It does NOT work. If we activate the Notification plugin (v7.0.3) we end up with the “white page of death”.
In order to update the Conditionals plugin, the automatic update was not available, so I have removed the previous version (1.1.0) and then installed the new version (1.2.0) manually. The license status is Active (it expires next year).

Let’s try this way:
I am now back to Notification v6.3.2 and Notification: Conditionals v1.1.0
Everything works perfectly.

What would be the required steps to successfully update to Notification v7.0.3 and Notification: Conditionals v1.2.0?

Note: our WordPress version is 5.4.

Here is how the plugins look on our Plugins page:
https://enea-my.sharepoint.com/:i:/g/personal/mitu_enea_se/EX1qUXyKrJxJl7SvcfFd9GMBQkmQTjL7fryqZ9lasXk3cg?e=9NkZIj

Kind Regards,
Mihai

@mihain you need to update them both at once. You can download both Notification and Notification : Conditionals plugins, unzip them and upload via FTP, that should do the trick.

@kubitomakita not sure what you mean by “both at once”…

The way I see it, these would be the steps:
1. Download Notification plugin v 7.0.3(already Done)
2. Download Notification: Conditionals plugin v 1.2.0 (already Done)
3. Upload Notification plugin on WP Plugins Page
4. Activate Notification plugin
5. Upload Notification: Conditionals plugin on WP Plugins Page
6. Activate Notification: Conditionals plugin

Actually I did try this before but I can give it one more try.
Should I switch the steps 4 and 5 with each other?

Do you mean to upload them directly on the server?

Thank you,
Mihai

• This reply was modified 4 years, 11 months ago by mihain.

Not exactly. To update via wp-admin you’d have to remove the plugins first, so here are the steps

1. Download Notification plugin v 7.0.3 (already Done)
2. Download Notification: Conditionals plugin v 1.2.0 (already Done)
3. Go to Notification -> Settings and disable the Uninstallation checkboxes: https://kutt.it/9KRykY
4. Deactivate and remove the Notification plugin
5. Deactivate and remove the Notification : Conditionals plugin
6. Upload Notification plugin and activate it
7. Upload Notification : Conditionals plugin and activate it

Hi @kubitomakita,

I tried to follow the steps you provided.
Though, after step 6, I got the “White Page of Death”.

Additionally, as mentioned above, we enabled some debugging on WP and also the following warnings are shown:

Warning: ftp_nlist() expects parameter 1 to be resource, null given in /data/www/our_site/wordpress/wp-admin/includes/class-wp-filesystem-ftpext.php on line 401

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /data/www/our_site/wordpress/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /data/www/our_site/wordpress/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

These warnings are NOT present when:
A) the Notification plugin v7.0.3 is not activated.
B) the Notification plugin v6.3.2 is activated (and works OK)

What should we do next?

Thank you,
Mihai

Damn, that’s another issue.

Are you able to define this in the wp-config.php?

if (!defined('FS_METHOD')) define('FS_METHOD', 'direct');

Update: I just enforced this in the code. Please update to version 7.0.4. Will be released in a couple of minutes.

Hi,

We do have that line in the wp-config.php.

OK, I will try the latest version.

I will get back with the result.

Thank you,
Mihai