Issues updating mailing collection module

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• This reply was modified 5 years, 7 months ago by lukec2000.

Hello @lukec2000

I trust you’re doing well!

I could not reproduce the same issue on my end. Would you please run a quick check for a conflict with another plugin or theme?

Deactivate all other plugins, besides Hustle and test an opt-in can be saved. If everything is well, activate one plugin at a time to find the one that causes this.

Follow the steps from the flowchart:
https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

Let us know how it went!

Kind regards,
Nastia

Hi Nastia,

Thanks for getting back to me. I’m using the latest version of WordPress and the Illdy theme. It all used to work fine only changes that have been made since are a few add-ons added/removed.

As requested I deactivated all the new add-ons one by one to test. I still have the same issue it won’t let me press “continue” just round circle of doom!

Not sure what to try next?

I did just try and remove/delete the Hustle addon but it seems to not completely remove all the settings as after reinstalling the addon original popups still show.

Update:

I removed all the add-ons and found out Anti-Spam by CleanTalk was causing me issues. The addon now lets me change/edit which is great. However, I now have a slightly different issue (but not sure if its addon or provider).

When I submit the form I get “bad response” I’m using Getreponse as my email service. I’ve connected the API and selected the list. I’ve also tried a new API token and a new list but still the same issue.

Thanks,
Luke

So at the moment, I can collect email addresses but can’t use any other fields like names i get the error mentioned above.

The reply from getresponse:

Ready integration should “translate” custom fields id’s to names for you.

I checked that the integration you are referring to was not created by
GetResponse. GetResponse has available-to-all API documentation which many
third party services use to create their own integrations, however, these
parties do not involve us in the creating process.

If you have any questions on how to use the third party software
integration, please contact them for support, or use any popular search
engine for tips.

Unfortunately, we cannot offer you assistance with managing external
services, as this is beyond the scope of our help.

Hello @lukec2000,
hope you’re doing well today!

Could you please send me an email to [email protected] using this template:

Subject: “Attn: Dimitris”

Message: link back to this thread for reference

Keep in mind the subject line as ensures that it gets assigned to me.
Thank you,
Dimitris

Sent you an email @wpmudev-support6 but no reply yet? Really want to get this resolved asap as I’m currently on a 30day trial with GetResponce but haven’t had a chance to use it properly.

Thanks,
Luke

Hello there @lukec2000,
hope you’re doing well and I’m sorry for the late response on this.

I’ve already replied to your email and waiting for your response.
Thank you,
Dimitris

I have replied to the email please can you confirm you have my response/ details requested.

Thanks

Hello @lukec2000

I’d received your email and just replied back to you. ??

Thank you,
Dimitris

Hello @lukec2000

Hope you’re doing well!

There was no reply in this thread for a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.

Have a good day and take care!

Cheers,
Nastia