Issues resolving with Mailgun

  • Today I’ve logged in and I’ve found this error

    EMAIL DELIVERY ERROR: the plugin WP Mail SMTP v1.5.0 logged this error during the last time it tried to send an email:

    cURL error 6: Couldn’t resolve host ‘api.eu.mailgun.net’
    Please review your WP Mail SMTP settings in plugin admin area. Consider running an email test after fixing it.

    Tried a curl -o to api.eu.mailgun.net through my server shell and it downloads the response adequately

    What might be happening here?

    Kind regards

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @sirlouen,

    The error indicates it’s an issue with your host — perhaps an old version of curl. You might need to consult with your hosting provider and upgrade cURL on the server.

    After upgrading, please try sending a test email and if the error still exists, share full error log that will appear at the button after failed test email. In case it helps, here’s a screenshot for quick reference.

    Thanks!

    Hi @sirlouen – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

    Thread Starter SirLouen

    (@sirlouen)

    I switched from the Mailgun API to the SMTP option. Can’t confirm what’s going on. If you think is working fine, then close this ticket.

    • This reply was modified 5 years, 8 months ago by SirLouen.

    Hi @sirlouen,

    I’m sorry to hear that the issue is still not resolved, the error message you’re seeing while using Mailgun API seems to be a curl issue and your hosting provider should fix this for you.

    While using ‘Other SMTP’ option, could you please try sending a test email (under Settings > WPForms > Email Test) and share the details of the error from that here?

    This will help us to get a better idea of what might be going on.

    Thanks!

    Thread Starter SirLouen

    (@sirlouen)

    In fact my server is a dedicated server and php-curl is updated to the latest version for php 7.3.7

    I think you misunderstood: I’ve solved it with SMTP version, still the API version doesn’t work.

Viewing 5 replies - 1 through 5 (of 5 total)
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