Issues on Mobile Devices After Disabling Legacy Mode

Hi there @lindenhoff ??

Thanks for reaching out about this. Let’s troubleshoot it together!

We’ve recently encountered an issue with the WooCommerce Stripe Payment Gateway after disabling legacy mode. It seems that users on mobile devices are encountering difficulties when attempting to make purchases using Ideal and credit cards. Specifically, after clicking on the purchase button, there is no response or action taken.

From what I gather, everything works as expected with the legacy mode enabled. Issues appear with Mobile Devices After Disabling Legacy Mode, though. Am I getting this?

Could you please provide us with screenshots of the issue that appears, along with the Settings screen of the plugin, so that we can see what you are describing?

If you don’t already have a screenshot service installed, here are a few free options:

https://snipboard.io
https://skitch.com/
https://getcloudapp.com/
https://awesomescreenshot.com/
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

Moreover, could you clarify if testing is already performed with either the classic or the block-based Checkout?

To get an idea of how your site is configured, could you please share a copy of your site’s System Status, as exemplified here?

Once you’ve done that, you can paste it here or into our https://quickforget.com/ service and send that secret link here.

Looking forward to hearing from you!

Hi,

1- We use classic checkout
2- Unfortunately i can’t share any data at this moment!

The main point here is how this system works without problems on desktop but not on mobile! Have you had a similar report before?

Hi @lindenhoff,

That’s unusual, we haven’t had similar reports recently that I’m aware of. Let’s take some steps to troubleshoot this together.

First off, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Thanks!
-OP

Hi there ?? ,

We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help. Additionally, there was a recent update to the plugin last week, have you had a chance to update it and confirm everything works well on the most updated version?

Thanks!
-OP