Issues : Connect Woocommerce product to Facebook

Hi Amir95
The problem is with Facebook for WooCommerce version 2.0 and 2.0.1.
When i can instal the version 1.9.11, the plugin it′s ok
You can try with this version.

Thanks
Regards
Leonardo Grabow

Hi @amir95,

Thanks for writing in to us today! Could you confirm the error message you are receiving when trying to connect? Is it stating that “Developer Information Required“?

Cheers!

Simon.

I get the same error “Developer Information Required” I have sent the support form

Hey @bytecanarias,

Awesome, thanks for confirming! We’ve been escalated to another internal team at Facebook for them to look into this further, so every little bit of information should be a big help.

We’ll circle back around as soon as we have a response from them to let you all know.

Cheers!

Simon.

Hi folks,

We’ve had an update from Facebook yesterday that a change has been released for the connection application. They’re hopeful that this should resolve the problem in most cases, and have added some extra debug logging in the case of further failures.

The recommendation is to give this another try now, and if you are still seeing failures, please do let me know along with your business ID, so I can follow up with the team to investigate further.

Thanks so much for your patience so far, and if you are able to reconnect now, please could you share your results with the rest of us here? ??

Cheers!

Simon.

Hey there,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Simon.