Issues after update to Version 0.6.3

  • Resolved sevans917

    (@sevans917)


    4 years, 5 months ago

    Hello, this plugin has been so valuable for many months. But after updating today, column headers are present but data is missing. Tried removing plugin and adding again, and disabling all plugins, and get the same problem.

    Tested it on different site, same host (Flywheel), and got same problem. But tested it
    on site at different host (Cloudways), and it worked fine.

    I’ll try reaching out to the host, but thought you might want to know.

    WordPress 5.4.2

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Daniel Loureiro

    (@loureirorg)

    Thank you for letting me know @sevans917.

    I’ve changed the way this plugin extracts the user data on version 0.6.0. Before it was using a default WP method and now it uses custom SQL queries instead. It also processes data in batches instead of loading it all at once on memory to reduce resource consumption. I believe this change can have caused the issue. I will double-check the code and create some tests to check this.

    In the meantime, can you let me know:
    1. Are you selecting specific roles and columns? Or are they both blank?
    2. Are you using a custom field separator/text qualifier?
    3. How many users do you have?
    4. How many columns on the spreadsheet?

    Thread Starter sevans917

    (@sevans917)

    Thanks for your questions.

    1. Selecting 1 role and a few columns.
    2. No, not using a custom field separator/qualifier
    3. 12,000 users. Issue occurs regardless of which role, be it a role with 11,000 users, 300 users, or 1 user.
    4. I export only 3-4 columns, 1-2 being meta. But didn’t seem to matter in my tests.

    Plugin Author Daniel Loureiro

    (@loureirorg)

    Just to let you know, I’m being able to reproduce this bug. I created a FlyWheel account, faked thousands of users and when I try to export a role, it returns no data just the headers.

    I am now looking what is causing this issue and I will provide a fix soon.

    Plugin Author Daniel Loureiro

    (@loureirorg)

    @sevans917 Fixed on version 0.6.4.

    Thread Starter sevans917

    (@sevans917)

    @loureirorg Thanks! It’s working for me on Flywheel hosted site.

Viewing 5 replies - 1 through 5 (of 5 total)
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