Issues after installing plugin

  • Resolved toad78

    (@toad78)


    1 year, 9 months ago

    WordPress: 6.2.2
    Theme: Divi 4.21.0
    Host: WPEngine

    I’m trying to use this plugin on a staging environment and didn’t think it would be this challenging.

    Afer installing the plugin:
    > Attempting to change “Website Type” by clicking ‘Change’ link: no response
    > Attempting to change “Where do you need AMP?” by clicking ‘Change’ link: no response
    > Attempting to click ‘SET UP’ button on “Design and Presentation”: no response

    The only thing that this plugin actually allows me to do anything is if I click the ‘CONFIG’ button on “Analytics Tracking”, which is not useful to me.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Ahmed Kaludi

    (@ahmedkaludi)

    Hi, Sorry for the inconvenience caused you. Can you please share the short video of the issue for reference purposes? So that we will analyze the issue by going through it and assisting you to fix the issue immediately.

    Plugin Author Ahmed Kaludi

    (@ahmedkaludi)

    Hi, Kindly please share the short video of the issue for reference purposes. So that we will analyze the issue by going through it and assisting you to fix the issue immediately.

    Thread Starter toad78

    (@toad78)

    Hello, Ahmed.

    I wound up recreating the environment and am able to see the slideout menu after clicking ‘Change’.

    On another issue: I know that you sell a compatible plugin for the Divi theme. However, before I spend any money on an ADDITIONAL plugin just for this theme, what guarantee do I have that this will actually benefit mobile pagespeed and how much more work is it to convert for mobile?

    Thread Starter toad78

    (@toad78)

    Spoke too soon. After spending an hour setting it up, The slideout menu quit working again. So there is definitely something wrong with the way the plugin “works”.

    Plugin Author Ahmed Kaludi

    (@ahmedkaludi)

    Hi, Thank you for the info. To configure the AMP after installing kindly refer to the following tutorial and let us know back if you have any issues or queries So that we will assist you if you need any assistance.

    Plugin Author Ahmed Kaludi

    (@ahmedkaludi)

    Hi, Sorry for the above response, It missed the reference tutorial above. Here it is: https://ampforwp.com/tutorials/article/configuring-amp-options-settings/

    Thread Starter toad78

    (@toad78)

    @ahmedkaludi

    Thank you. The issue occurs intermittently still but is workable.

    Plugin Author Ahmed Kaludi

    (@ahmedkaludi)

    Hi @toad78 Glad to hear it is working fine and kindly feel free to reach us if you have any issues or queries further, We are glad to assist you here if you need any help.

    Thread Starter toad78

    (@toad78)

    I’m going to open up this issue again as it is happening on a different site, different theme but the same hosting environment.

    I’m trying to set up the Design > Footer > Advanced Footer Options and “Save Changes” but I get a prompt that says, “Your setup is not completed. Please setup for better AMP Experience”. So I go to the “Setup” tab and click on any of the “Change” links under “Website Type”, “Where do you needk AMP?”, etc. but no reponse. Same goes for trying to click on “Config” buttons–no response.

    What’s more, the footer content is not displaying. Even though the footer was developed using ACF, and I’m using the AMP ACF plugin to literally rebuild the footer, nothing populates.

    Plugin Author Ahmed Kaludi

    (@ahmedkaludi)

    Hi, thanks for getting in touch. Could you please share any reference video or screenshot of the issue you’re experiencing? This would greatly assist us in understanding the problem. Additionally, please provide your URL on which you are facing this.

Viewing 10 replies - 1 through 10 (of 10 total)
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