Hi @astaoro
I purchased plugins for my auction website, and one of them allows me to require adding a payment method in the ‘my account’ section to start placing bids. However, when I try to enter a card, it initiates a loading process, but at the end of it, no card is registered. When I refresh the page, I still see the message ‘add payment method.’ How can I resolve this?
From what I understand, you’re experiencing difficulties adding a payment method to your auction website. You’ve mentioned that after you attempt to add a card, the page appears to load but does not register the card. Despite refreshing the page, you’re still prompted to add a payment method.
Let’s try to resolve this issue together. Here are a few steps you can take:
- Clear your browser cache and cookies: Sometimes, old or corrupted data can cause issues with website functionality. Clearing your browser cache and cookies can often resolve these issues.
- Use a different browser or device: If the issue persists after clearing your cache and cookies, try adding the payment method using a different browser or device. This can help us determine if the problem is specific to a certain browser or device.
- Update your plugins and theme: Ensure that all your plugins and your theme are up to date. Outdated plugins or themes can cause conflicts or issues with website functionality.
- Check for plugin conflicts: Deactivate all plugins except WooCommerce and the payment method plugin on your site. If the issue is resolved, reactivate your plugins one by one to identify the conflicting plugins.
- Check Theme Compatibility: Try switching to a default theme like Storefront to see if your theme might be causing the issue. Here’s a handy guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts.
If these steps don’t resolve the issue, we’ll need more information to help you better. Can you please tell us the name and version of the plugin you’re using to add the payment method? Also, do any error messages show up when you try to register a card?
Additionally, sharing your site’s System Status report will give us a better understanding of your site’s setup and help us identify the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.
If there are any fatal error logs, please share those too. You can find them under WooCommerce > Status > Logs.
Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.
Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.
