Issue: Your request timed out

  • Resolved lalwende

    (@lalwende)


    6 years, 6 months ago

    Greetings,

    Some time ago I got a new domain as well as an SSL certificate. After setting it all up and getting it to run, I wanted to see if I need to update anything in SmartCrawl. I started a new checkup but I got this message:

    Your request timed out

    I checked the support forum and found a similar thread but the solutions posted there didn’t help. My robots.txt file seems ok, when I verified it with online tools.

    I tried to do a few checkups again after 24 hours or so (I don’t use PRO) but I still get the same message. Moreover, it seems like the plugin wants to do the checkups itself, as when I look at the dashboard I get new dates of the last check (and I didn’t try myself).

    Please, let me know if you need any more information.
    Regards,
    Lalwende

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @lalwende

    Hope you’re doing well!

    If you have security plugins. please, temporary deactivate them and try to run a new scan with SmartCrawl. If all is well, please whitelist SmartCrawl IPs:

    35.171.56.101
45.55.78.242

    It is possible that server’s firewall may block SmartCrawl pings, please whitelist these IPs on a server level too.

    If the issue still persists, please enable debug mode by adding following lines in to the wp-config.php file:

    define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

    Reproduce the issue again and look for a debug.log file inside the /wp-content/ directory. Let us know if there will be any errors.

    Please advise,

    Cheers,
    Nastia

    Thread Starter lalwende

    (@lalwende)

    Greetings,

    Thank you very much for your reply. I use WPMU DEV Defender, should I deactivate it as well? Or adding the above-mentioned IPs would be enough?

    Regards,
    Lalwende

    PS I cannot try to do the checkup yet, I will reply with new post after I attempt to do it.

    • This reply was modified 6 years, 6 months ago by lalwende.

    I have the same issue. “debug.log” file isn’t show me any error message.
    Previous version works fine, the problem appear after update.

    • This reply was modified 6 years, 6 months ago by agstudio.
    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @lalwende and @agstudio

    Hope you are doing well!

    We have reported this issue to our developers, to investigate this issue and waiting for their update. Once we have an update we will update this thread.

    Thank you for your patience!

    Kind regards,
    Nastia

    Thread Starter lalwende

    (@lalwende)

    Thank you very much for making a new version! The results are now visible although I haven’t done any new tests. When I clicked on the SmartCrawl checkup the new test’s results were already shown (with the latest checkup date – today).

    • This reply was modified 6 years, 6 months ago by lalwende.
Viewing 5 replies - 1 through 5 (of 5 total)
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