Issue with wpDataTables Premium – Settings Page Not Loading

  • Resolved polonet2

    (@polonet2)


    2 months, 2 weeks ago

    Hi,

    I recently purchased the premium version of wpDataTables and followed the steps to uninstall the Lite version and install the premium file I downloaded after purchase. However, I am encountering an issue where the Settings page and Create a table does not load. Instead, I only see a loading spinner that keeps spinning indefinitely, and the page never finishes loading.

    Because of this, I am also unable to access the section to enter my license key.

    Could you please assist me in resolving this issue?

    Thank you in advance for your help.

    Best regards,

    Oliver

    • This topic was modified 2 months, 2 weeks ago by polonet2.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter polonet2

    (@polonet2)

    Hello,

    Problem happen only with Google Chrome works with MS and Firefox.

    Thx

    Oliver

    Plugin Author wpDataTables

    (@wpdatatables)

    Hi Oliver,

    This is not the right place to receive premium Support, on this Forum we are only allowed to provide support for our Lite/free Plugin version, but we are aware of this issue you described, there is a number of users on our premium ticket platform, our developers are doing their best to try and isolate where that issue comes from.

    So far, all the users who reported it, they said clearing Chrome cache solves the issue, but it is still strange why it only started happening now with the latest premium version – so we will do our best to get to the bottom of it and try to add a fix soon.
    We are glad to see you found it working with other browsers, though, but if you wish, you can try clearing Chrome’s cache and see if that solves it.
    If you need any further assistance, please open a ticket on our?main Support platform here, and one of our Agents will respond as quickly as possible.

    If you don’t have a licence (or if it expired), please open a pre-purchase ticket which doesn’t require a purchase code.

    Premium products are not supported in these forums, as per this comment by www.remarpro.com moderators.

    Thank you for understanding. 

    Kind regards.

Viewing 2 replies - 1 through 2 (of 2 total)
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