Issue with WooCommerce sales analytics

  • Resolved aramiac

    (@aramiac)


    2 years, 5 months ago

    I have issue with the WooCommerce sales analytics (now in “Analytics”). Until yesterday i can see the sales in the “Resume” tab but now i can’t.

    Although there is sales through the website, in the POS system for example, but in resume in analytics->resume->today i see 0 sales reported.

    The sales are shown in the orders section, but does not appear in the sales analytics resume.

    Please advice what could cause this issue?

    Thanks

    ——————————–

    
### WordPress Environment ###

WordPress address (URL): https://superorganics.mx
Site address (URL): https://superorganics.mx
WC Version: 6.5.1
REST API Version: ? 6.5.1
WC Blocks Version: ? 7.4.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: ? 5.9.3 - Hay una versión nueva de WordPress disponible (6.0)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.80.0
OpenSSL/1.1.1o

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.5.1
WC Database Prefix: wp_s2pranj4s4_
Tama?o total de la base de datos: 172.07MB
Tama?o de los datos de la base de datos: 149.99MB
Tama?o del índice de la base de datos: 22.08MB
wp_s2pranj4s4_woocommerce_sessions: Datos: 1.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_s2pranj4s4_woocommerce_order_items: Datos: 0.09MB + índice: 0.06MB + Motor InnoDB
wp_s2pranj4s4_woocommerce_order_itemmeta: Datos: 12.52MB + índice: 3.97MB + Motor InnoDB
wp_s2pranj4s4_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_s2pranj4s4_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_s2pranj4s4_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_s2pranj4s4_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_actionscheduler_actions: Datos: 2.44MB + índice: 1.56MB + Motor InnoDB
wp_s2pranj4s4_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_actionscheduler_logs: Datos: 0.28MB + índice: 0.22MB + Motor InnoDB
wp_s2pranj4s4_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_comments: Datos: 0.16MB + índice: 0.09MB + Motor InnoDB
wp_s2pranj4s4_e_events: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_e_submissions: Datos: 0.02MB + índice: 0.27MB + Motor InnoDB
wp_s2pranj4s4_e_submissions_actions_log: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB
wp_s2pranj4s4_e_submissions_values: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_index_now_log: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_s2pranj4s4_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_custom_fields: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_dynamic_segment_filters: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_feature_flags: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_forms: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_log: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_mapping_to_external_entities: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_newsletters: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_newsletter_links: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_newsletter_option: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_newsletter_option_fields: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_newsletter_posts: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_newsletter_segment: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_newsletter_templates: Datos: 2.52MB + índice: 0.00MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_scheduled_tasks: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_scheduled_task_subscribers: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_segments: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_sending_queues: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_settings: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_statistics_bounces: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_statistics_clicks: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_statistics_forms: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_statistics_newsletters: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_statistics_opens: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_statistics_unsubscribes: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_statistics_woocommerce_purchases: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_stats_notifications: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_subscribers: Datos: 0.02MB + índice: 0.13MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_subscriber_custom_field: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_subscriber_ips: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_subscriber_segment: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_user_agents: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_mailpoet_user_flags: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_openpos_stock_transfers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_s2pranj4s4_openpos_stock_transfer_products: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
wp_s2pranj4s4_options: Datos: 18.05MB + índice: 1.19MB + Motor InnoDB
wp_s2pranj4s4_postmeta: Datos: 36.23MB + índice: 9.94MB + Motor InnoDB
wp_s2pranj4s4_posts: Datos: 71.11MB + índice: 1.08MB + Motor InnoDB
wp_s2pranj4s4_revslider_css: Datos: 0.13MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_revslider_css_bkp: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_revslider_layer_animations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_s2pranj4s4_revslider_layer_animations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_s2pranj4s4_revslider_navigations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_s2pranj4s4_revslider_navigations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_s2pranj4s4_revslider_sliders: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_revslider_sliders_bkp: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_revslider_slides: Datos: 0.14MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_revslider_slides_bkp: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_revslider_static_slides: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_revslider_static_slides_bkp: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_termmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_term_relationships: Datos: 0.11MB + índice: 0.06MB + Motor InnoDB
wp_s2pranj4s4_term_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_tm_taskmeta: Datos: 0.16MB + índice: 0.06MB + Motor InnoDB
wp_s2pranj4s4_tm_tasks: Datos: 0.14MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_usermeta: Datos: 0.25MB + índice: 0.06MB + Motor InnoDB
wp_s2pranj4s4_users: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_s2pranj4s4_wc_admin_notes: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB
wp_s2pranj4s4_wc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_s2pranj4s4_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_wc_order_product_lookup: Datos: 0.06MB + índice: 0.06MB + Motor InnoDB
wp_s2pranj4s4_wc_order_stats: Datos: 0.05MB + índice: 0.05MB + Motor InnoDB
wp_s2pranj4s4_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_wc_product_meta_lookup: Datos: 0.08MB + índice: 0.13MB + Motor InnoDB
wp_s2pranj4s4_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_s2pranj4s4_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_wpmailsmtp_debug_events: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_s2pranj4s4_wpmailsmtp_tasks_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_s2pranj4s4_wpml_mails: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
wp_s2pranj4s4_wss_log: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_s2pranj4s4_yoast_indexable: Datos: 2.52MB + índice: 1.08MB + Motor InnoDB
wp_s2pranj4s4_yoast_indexable_hierarchy: Datos: 0.05MB + índice: 0.05MB + Motor InnoDB
wp_s2pranj4s4_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_s2pranj4s4_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_s2pranj4s4_yoast_seo_links: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB

### Post Type Counts ###

_op_receipt: 3
_op_register: 2
_op_warehouse: 2
attachment: 878
customize_changeset: 1
elementor_library: 26
mailpoet_page: 1
nav_menu_item: 32
op_transaction: 2256
op_z_report: 217
page: 23
post: 8
postman_sent_mail: 4
product: 571
revision: 1130
shop_order: 2198
shop_order_refund: 18
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

Autoptimize: por Frank Goossens (futtta) – 3.0.4
Widgets clásicos: por Colaboradores de WordPress – 0.3
CoBlocks: por GoDaddy – 2.24.0
Elementor Pro: por Elementor.com – 3.6.2
Elementor: por Elementor.com – 3.6.5
Facebook for WooCommerce: por Facebook – 2.6.15
Site Kit by Google: por Google – 1.75.0
Jetpack: por Automattic – 10.9.1
Loco Translate: por Tim Whitlock – 2.6.2
IndexNow: por Mikhail Kobzarev – 2.3.2
Post SMTP: por Post SMTP – 2.0.27
Slider Revolution: por ThemePunch – 6.5.8
User Role Editor: por Vladimir Garagulya – 4.62
WPC Smart Quick View for WooCommerce: por WPClever – 2.9.0
WooCommerce Measurement Price Calculator: por SkyVerge – 3.19.1 (la actualización a la versión 3.20.1 está disponible)
Mercado Pago payments for WooCommerce: por Mercado Pago – 5.7.6
Woocommerce OpenPos Online Order notice: por [email protected] – 1.0
Woocommerce - Openpos -  Share stock outlet with online: por [email protected] – 2.1
Woocommerce OpenPos Stock Transfer Management: por [email protected] – 1.6
Woocommerce OpenPos: por [email protected] – 5.8.9
WooCommerce PayPal Payments: por WooCommerce – 1.8.1
WooCommerce: por Automattic – 6.5.1
Yoast SEO: por Equipo Yoast – 19.0
WP Mail Logging: por Wysija – 1.10.4

### Inactive Plugins (0) ###

### Dropin Plugins (2) ###

db-error.php: db-error.php
object-cache.php: APCu Object Cache

### Must Use Plugins (2) ###

p3-profiler.php: por  –
System Plugin: por  – 4.25.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: MXN ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Base de la tienda: #73 - /tienda/
Carrito: #75 - /carrito/
Finalizar compra: #77 - /checkout/
Mi cuenta: ? Página sin definir
Términos y condiciones: ? Página sin definir

### Theme ###

Name: Freshio Child
Version: 1.9.2
Author URL: 
Child Theme: ?
Parent Theme Name: Freshio
Parent Theme Version: 2.1.5
Parent Theme Author URL: https://pavothemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: freshio/woocommerce/cart/mini-cart.php
freshio/woocommerce/checkout/form-checkout.php
freshio/woocommerce/content-widget-product.php
freshio/woocommerce/content-widget-reviews.php
freshio/woocommerce/loop/loop-start.php
freshio/woocommerce/myaccount/form-login.php
La  version 3.6.0 de freshio/woocommerce/order/form-tracking.php está obsoleta. La versión del núcleo es la 6.5.0
freshio/woocommerce/product-searchform.php
freshio/woocommerce/single-product/meta.php
freshio/woocommerce/single-product/title.php

Outdated Templates: ?
					
					
						Aprende cómo actualizar

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: MX
WooCommerce currency supported: ?
PayPal card processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Action Scheduler ###

Completo: 4.835
Oldest: 2022-05-12 16:07:39 -0500
Newest: 2022-06-03 12:25:01 -0500

Pendiente: 126
Oldest: 2022-06-03 12:40:54 -0500
Newest: 2022-06-06 14:00:49 -0500

En curso: 1
Oldest: –
Newest: –

Cancelada: 1
Oldest: 2022-05-09 14:58:39 -0500
Newest: 2022-05-09 14:58:39 -0500

### Status report information ###

Generated at: 2022-06-04 16:09:08 -05:00

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @aramiac,

    Thank you for reaching out!

    Until yesterday i can see the sales in the “Resume” tab but now i can’t.

    By “Resume” tab you mean the “Overview” or “Revenue” tab?

    I’ve performed some cross-testing on a new WordPress installation with only WooCommerce core and the default Storefront theme enabled, and can see the sales from today.

    Overview page

    Revenue page

    Just to rule out any theme/plugin conflicts, please could you perform a conflict test:

    – Clear site and browser caching
    – Temporarily switch your theme to Storefront
    – Disable all plugins except for WooCommerce
    – Check your statistics again.

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    Please see the below documentation for a more detailed explanation of how to do a conflict test here:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts

    You can also re-import your historical data by going to Analytics > Settings, and scrolling down to Import Historical Data. More details on that can be found here.

    Let us know how it goes.

    Note: As the WooCommerce Admin plugin is now included in the core plugin and you’re not using the standalone version, you can submit your following support request (if needed) on the WooCommerce core plugin forum.

Viewing 1 replies (of 1 total)
  • The topic ‘Issue with WooCommerce sales analytics’ is closed to new replies.