Issue with WooCommerce PayPal Payments Plugin

  • Resolved Keesh

    (@kasumiyunalesca)


    1 month, 1 week ago

    We are currently using PayPal’s official WordPress plugin, WooCommerce PayPal Payments, to accept payments on our WooCommerce store. However, we’ve encountered an issue:

    When customers attempt to pay using PayPal via this plugin, the system only allows payment with Discover, Diners, American Express, and Union Pay cards within PayPal, regardless of their preferred payment method set in their PayPal account.

    This limitation contrasts with the actual PayPal interface, which supports payments from any card type or funding source linked to the PayPal account.Key Questions:

    1. Is this a known limitation of the WooCommerce PayPal Payments plugin?
    2. Is there a way to configure the plugin so that customers can use any card or funding source (e.g., Visa, Mastercard, PayPal balance) through PayPal?
    3. Could this be an issue with our account setup, plugin configuration, or region-specific restrictions?

    We would greatly appreciate detailed guidance or troubleshooting steps to resolve this issue, ensuring a seamless checkout experience for our customers. Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @kasumiyunalesca

    It seems you’ve raised the same question on our service desk, where I’ve already responded and asked for clarification on where exactly you’re encountering the issue. I suggest continuing the discussion on the private board.

    If you don’t receive a response from us there, feel free to follow up in this thread.

    Kind regards,
    Krystian

    Thread Starter Keesh

    (@kasumiyunalesca)

    Hi Krystian,

    Thank you for pointing that out. I appreciate your prompt response on the service desk, and I’ll continue the discussion there as suggested to ensure clarity and focus on resolving the issue.

    Thank you again for your assistance!

    Kind regards,

    Keesha

Viewing 2 replies - 1 through 2 (of 2 total)
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