Honestly if you actually cared about people’s time you would not offer an outdated product and have people who reply to questions with read the outdated support documentation.
Your tool and platform is outdated for the price point and the fact that you are ok with people wasting hours of their time to set it up and believe in your product is demoralizing when they realize that you guys have not even checked to see what you are offering or what works on your end.
I recommend everyone use a tool called Inlinks – cheaper price point and will automatically generate Entity based schema using the Google NLP API and will automatically crawl your site and within a few minutes automatically build out knowledge graph entity association, schema markup for all entities, and then popular FAQ schema on each page.
In addition it uses a platform where you can target your pillar pages for creates a hub of backlinks and then also associate that with the Schema Markup, Internal Linking, and other strategies for content brief.
So when I see that I could onboard all this functionality in the matter of minutes with no issues, it proves my point how outdated your tool and that you have no right take anyone’s money if you do not value their time, and when I see the responses above – I do not believe in participation trophies and I think everyone reading this should know how much of a waste any efforts are financially or with your time towards a tool where the Help Documentation you are given by the support team references outdated functionality and the tool has not been updated in even longer than the help documentation suggests.
SaaS tools need to learn that the smoke and mirrors of the 2010-2020 era are coming to a close, and that consumers have more options than ever to find a variety of tools vs feel cornered with only 1-2 tools for a certain functionality that are only ones who had enough marketing budget to get their name out there and then focused more on marketing, than following through on the goal that they set out when they created their platform.
The fact you are doing an update for the issues I addressed just tells me that if I had not written this review or shared my feedback, that no one on your team is doing their due diligence to think with end user first, and that you only are worried about your reputation to get more customers, vs realizing if you just did a good job on what you said you would – this would have never happened.
Your management should reflect on what the core values are for your business and if all you care about is enterprise level customers, then don’t offer options for small and mid-level businesses to just make revenue when you know you can not help them.
Anyone reading this should realize a SaaS tool should not have to give updates from a customer’s feedback that they can see with their own eyes as it is only the high level issues I saw during onboarding, and that I have zero faith in any of their other functionality as page performance, impacts to Google Algorithm but using a sub-domain (functionality was broken so it had to be wordlift) and that if you leave the platform I still have BOTS crawling the entity knowledge that was left leaving 404 errors because i deleted Wordlift.
Think about this if Wordlift creates an entity let’s says by using a sub-domain “wordlift.data.io/entity-xyz/” when that is deleted from the database which is driven by the backbone of ACF Custom Fields, and then you delete those values which are on your site for search engines to crawl, how can you avoid 404 errors, and I believed when they said not an issue, only to check 404 Monitor on Rank Math and see Yandex, Bing, and Google BOTS giving 404 responses by the dozen of missing URL’s they had already scraped and read?
Inlinks makes everything run on your website by inserting a basic line of javascript into the site vs Wordlift will also have you used Advanced Custom Fields which slows down the performance of the site, and so when I see issues like the ones above combined with increased server utilization, this translate to other issues, and this is just what I saw in the first 3 days of my trial. Talking to support, why even bother, they don’t even understand how to use their own tool and were deer in head lights on basic questions like they had never even opened the platform before or knew what I was talking about.
SDR’s need to be trained on their platform better than someone who has never used it but has a background in SEO, how am I supposed to do anything other than laugh when the SDR responds to my questions about things being broken by pitching the Enterprise Level Plan.
When i Look at your “big business partners” I would be curious which ones actually use your platform as the SDR also told me you guys don’t really work with Airbnb so it makes me wonder where do the smoke and mirrors actually end w/ your platform, and are you guys really thinking about the best interest of your customers?
Integrations – Did wordlift miss the boat with API’s becoming a mainstream functionality?
All of your competitors are leveraging API’s more in depth such that NLP can read the page, identify the entity, and automatically writes the Schema. How long would it take to do that manually on Wordlift as Wordlift is cited as an AI tool on the internet (probably because they put more money towards marketing than their platform) but in actuality if you talk to the SDR (point of contact) then you will realize everything is more manual than you would like and very time consuming.
Let me know if you have any other issues you are going to resolve, so I can provide clarity to everyone that the issues are more deeply rooted than the UI and what you see on the surface, and there are 100% better options out there that will be more economical, provide better functionality, and are actually up-to-date with modern SaaS business practices incorporating OpenAI, and other NLP models available via API vs a platform built out ACF Custom Fields that will consume your server utilization, lead to impacted user experience, and thus hurt your rankings if you are using anything other than a super lean CMS that does is not bloated by other plugins or themes.
