Issue with WooCommerce Deposits

  • Resolved Goudie

    (@goudie35)


    1 year, 3 months ago

    Hello,

    I am using WooCommerce Deposits and I noticed there is a bug with Flexible Shipping as the shipping method created by the plugin does not appear by default. As first I tough it was something like the weight not calculated correctly (my shipping method is only 1 rule up to 2.99 kg) but I installed your plugin to show weight and it appear that product weight is correct when adding deposit to the cart.

    The strange thing is that if I add more quantity like 2, then return to 1, my shipping method appear correctly ?

    Unfortunately I can’t say since when this bug appeared as it’s very specific and I only noticed today. I may be 1 week or 6 month old ???♂? (website is 5 years old with both plugins enabled without any issues for now).

    Thanks for your help

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author grola

    (@grola)

    Hi,

    what is the weight of this product?

    Best regards
    Grzegorz

    Thread Starter Goudie

    (@goudie35)

    Product weight is 2kg

    If I add the same product to cart without deposit the shipping is fine

    Plugin Author grola

    (@grola)

    Hi @goudie35,

    If you only have one rule for 2.99 kg, then two products weigh 4 kg and this rule is not met. Add another rule for cart contents weight over 3 kg.

    Best regards
    Grzegorz

    Thread Starter Goudie

    (@goudie35)

    The issue is NOT about weight rules, or product weight. Again, the same product without have no issue while it’s exactly the same numbers.

    I think you have not understood my message correctly:

    A product added to the basket, the shipping does not appear (even though it should).

    If I add a second (regardless of the result, I have other shipping methods that appear in this case but that’s not the point of the problem) and then go back to 1 piece, then shipping appears.

    This is not a rule setting problem.

    Plugin Author grola

    (@grola)

    Please paste screenshots of your shipping method settings.

    Thread Starter Goudie

    (@goudie35)

    I would love to, but it seems that the #1 website engine doesn’t allow image uploading here ?????♂?

    Nothing fancy here, It may vary because I have many different shipping zones (w/wo tax, w/wo free shipping threshold, different weight rules, etc.) but the issue is the same every time the plugin is involved. The common settings are :

    Tax included in shipping cost (Yes)
    Rules Calculation (Sum)
    Cart Calculation (Package value)
    “Show only for logged in users” is always disabled of course

    Some others shipping methods created without the plugin are never missing (even for deposits). I don’t know what happened. It seems in some situations the shipping appear when I enter postcode AND state, while it should already appear (country is detected by geolocation). Again, it’s working fine when it’s not added to cart with a deposit.

    • This reply was modified 1 year, 3 months ago by Goudie.
    Plugin Author grola

    (@grola)

    You can upload images everywhere and paste url here.

    Plugin Author grola

    (@grola)

    As we haven’t got any replies, I’m marking this topic as resolved for now.

    Kind regards,
    Grzegorz

Viewing 8 replies - 1 through 8 (of 8 total)
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