Issue with WooCommerce

Hello,

I’m sorry to hear you’re experiencing issues with WooCommerce and Tutor LMS. Here are some steps to troubleshoot and resolve the issue:

• Ensure Guest Checkout is Enabled in WooCommerce:
  1. Go to WooCommerce > Settings > Accounts & Privacy.
  2. Make sure the “Allow customers to place orders without an account” option is enabled.
• Ensure Auto Enrollment is Enabled:
  1. Ensure the “Auto Complete Orders” and “Auto Redirect to Courses After Enrollment” options are enabled.

• Enable WordPress Debugging:
  1. Add the following lines to your wp-config.php file to enable debugging:

define('WP_DEBUG', true); 
define('WP_DEBUG_LOG', true); 
define('WP_DEBUG_DISPLAY', false);

• Check Order Status in WooCommerce:
  1. Go to WooCommerce > Products > Orders.
  2. Ensure that the order status is set to “Completed” after the guest checkout. If the status is “Pending” or “On Hold,” it may not trigger the enrollment.

Try to implement this things and let me know if you are able to solve the problem. If the problem still occurs, feel free to contact us. If you can provide some screenshot related with your problems that would be better to understand. Thank You.

Best Regards
Dip Saha

Hello, thanks for answering ,

All settings was you just recomended, I also added the debugging codes and the situation is the same

please try it yourself

best

Hi

Can I get the screenshot of “WooCommerce Orders” Page of your site? It will help me to better understand the problem.

Thank You for you patience.

Best Regards
Dip Saha

Sure,

Here you are

https://zmarketer.me/wp-content/uploads/2024/07/???????-?-Z-Marketer-Me-—-????????.png

Sorry

Your given link is not valid I think. It is giving a 404 Error. Please kindly paste the screenshot here: https://snipboard.io/ and give me the updated link.

Thank You.

Best Regards
Dip Saha

Here you are

https://snipboard.io/Zifr7t.jpg

Hello

“Guest Mode” simplifies the purchase process by allowing unregistered users to browse and buy courses, registering only during checkout once they’ve selected a course.

Please ensure you have checked the following checkbox, which is a crucial step for integrating “Guest Mode”: https://snipboard.io/igqfdK.jpg

Let me know if this resolves your issue. If you encounter any further problems, feel free to reach out to us. Moreover you can go through this documentation: https://docs.themeum.com/tutor-lms/tutorials/guest-purchase/

Best regards,
Dip Saha

It didn’t work, here are my settings

https://snipboard.io/KxJ0fu.jpg

https://snipboard.io/JXbYvD.jpg

https://snipboard.io/jSq1ot.jpg

and here are what I get after redirecting to enrollment which is empty

https://snipboard.io/oisDIn.jpg

Best

• This reply was modified 4 months ago by Zak.

Hi

It seems the previous solutions haven’t resolved the issue. To further investigate, could you please create a demo course and share the details with me? This will allow me to test and understand the problem better on my end.

Thank you for your patience and cooperation.

Best Regards
Dip Saha

that one is a demo course https://zmarketer.me/courses/malzo-baloz/

what details you need?

I have made a purchase request. Kindly set the status “Completed” so that I can show I am able to see if I can see the enroll course.

Thank You.

your last order was already completed and i changed your pervious order to be complete too. https://snipboard.io/5KIruF.jpg

P.s

you can use the code FREE to get a 100% discount

Hello

Thank you for your patience. I have reviewed your “Accounts & Privacy” settings again. Please adjust your settings according to the screenshot provided: https://snipboard.io/4S3Ex6.jpg

I hope this resolves the issue.

Best regards,
Dip Saha

Hello I followed your instructions and still same issue, after purchuse I got redirected to account dashboard without finding the course in the enrolled courses section

https://snipboard.io/0EMk2r.jpg

https://snipboard.io/jwPVLd.jpg

Hi

I’m truly sorry to hear that the issue is still persisting, and I genuinely appreciate your patience.

Did you create the checkout and cart pages using the “WooCommerce” shortcodes? It’s essential to use the default WooCommerce checkout and cart pages.

Best Regards
Dip Saha

• This reply was modified 4 months ago by dipsaha.