Issue with Woo Subscriptions

Hi there,

We have been experiencing intermittent issues where the product total of a subscription product is recorded incorrectly after an initially failed payment (via Stripe) followed by a successful payment.

This has been happening intermittently on our site. The result is that a subscription product which consists of a sign up fee and recurring fee is recorded without the sign up fee, however the order total and amount charged is correct.

You can see the result in the order in the grab here: https://d.pr/i/L7JpYx – where the product total only shows the recurring amount but the order total includes the sign up fee.

It only seems to happen when the initial order fails.

Working with Woo Support we have identified that the issue is that the tax exemption plugin appears to be triggering a late recalculation that wipes the signup fee from the order when the first payment fails.

They loaded the plugin up on a test site and confirmed this by running the sequence – purchasing a subscription with a signup fee, making a failed payment and following up with a successful one.

Is this something you will be able to look at? Let me know if you need any more information.

Many thanks!

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