Issue with users update profiles

Hi,
If anyone has any idea, please reply. Thanks.
Basically, new users can update their profiles without any issue and auto redirect back to their profile page; however, old members cannot do it, either by the members themeselve or even through admin. Most people would stop to describe issue here but I’ve provided more info as posted above that older members are missing the Info field under their username as seen in the provided screenshots.
On the output page source, I notice the differences as follows:

On working page:

<section id="default" class="">
    <div class="container">
        <div class="content-wrapper">
            <div class="post-content">
              </div>
</div>
</section>

Then open this main section

<script src="https://developersite.com/wp-content/themes/maintheme/js/facebox.js" type="text/javascript"></script>
  <script type="text/javascript">
    jQuery(document).ready(function($) {
      jQuery('a[rel*=facebox]').facebox({
        loadingImage : 'https://developersite.com/wp-content/themes/maintheme/images/loading.gif',
        closeImage   : 'https://developersite.com/wp-content/themes/maintheme/images/closelabel.png'
      })
    })
  </script>

<div class="mainProfileContainer">
    <div class="content">
        <div class="profileLeftBox" >
            <div class="donorPicBox">
                <div class="donorPicBoxTop">

<!-- Member profile content display here -->

<script> <!-- Long JQuery script here --> </script>

<section id="default" class="">
    <div class="container">
        <div class="content-wrapper">

</div><style type="text/css">
.um-624.um {
	max-width: 1000px;
}

On none-working page:

<section id="default" class="">
    <div class="container">
        <div class="content-wrapper">
            <div class="post-content">
                    <div class="um um-profile um-err um-editing um-624">

	<div class="um-postmessage">
		
				
	</div>
	
</div><style type="text/css">
.um-624.um {
	max-width: 1000px;
}

Notice that on the non-working page, it contains these 2 lines that I can’t find them on the working page

<div class="um um-profile um-err um-editing um-624">

	<div class="um-postmessage">

Please, let me know what happened here and what files/functions that I should check out. Also, when clicking on Update Profile button, what files/functions will be called? It would be even better if you can provide some scripts to correct this issue. Thanks.

• This reply was modified 7 years, 11 months ago by yfastud. Reason: Add missing words

Hi @yfastud,

Thanks for letting us know. Can you please update to the latest version of Ultimate Member and see if this will resolve the issue:

https://github.com/ultimatemember/ultimatemember/releases

Thanks.

Thanks for support! Instead ask us to update to latest version, could you please provide some info what would cause that issue as well as some tips or solutions. Thanks.
Can you or anyone provide link to version 1.3.83? Thanks. I can only find latest version 1.3.84 or older 1.3.82 and before but nowhere to find 1.3.83.

After dig up some more, found that the database design was changed at some point. As the result, all old members had different database design and they can’t update their profile, even by admin. Please, let me know how these different database designs happened and how to fix this update profile issue. Thank you.

Hi Boris,
I’ve cloned a live site to developer site and the url already edited for the example but everything else is intact. The live site and developer site both encounter the same couple issues; thus, except the url, do you have any idea what happened? Thanks.

Just found out another important fact today, this site was moved from Joomla over WordPress way before I’ve started to work on this project, so there is no more Joomla site for me to check the different database fields between Joomla and WordPress. The only thing that I’ve noticed is the members that are able to modify their profiles would have at least an extra fields in their wp_usermeta table. To be exact, they have value “submitted” in their “meta_key” field and a lot of data in “meta_value” field that is associated with that “meta_key” field.
What the differences between the database from Joomla and WordPress? What the good way that I can move or convert the data from these old members’ profiles to match with the new ones? Thanks.

Found root cause for my particular case and working on work around solution which works on some members and not on some others but sure will get solution real soon so can close this for now. Still have issue reset password but will open in another threat