Issue with User registration and set Password

  • Resolved Maarouf79

    (@maarouf79)


    7 years, 6 months ago

    If someone register on my page, he get a email link to set password. After clicking on he’s link he get this message: “”Your password reset link appears to be invalid. Please request a new link below.””
    If i disable the plugin Captcha by BestWebSoft it works. Any idea?

    Link with plugin is : https://www.mysite.com/wp-login.php?action=rp&key%5Berrors%5D%5Bcaptcha_error%5D%5B0%5D=strongERROR/strong:%C2%A0Please%20enter%20a%20valid%20CAPTCHA%20value.&&login=max44432

    without plugin: https://www.mysite.com/wp-login.php?action=rp&key=rZygA2k3Ryu1MQ87rK2P&login=max44432

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi,

    Thank you for contacting us.

    Please specify, do you use standard WordPress registration form? Or your registration form is provided by your theme or by one of your plugins?

    Complete the following steps in order to detect the problem and find its solution:
    1) Try to activate a standard WordPress theme for a while (Twenty Fourteen, Twenty Fifteen or Twenty Sixteen) and check if the problem remains.
    2) Try to deactivate all of your plugins except Captcha by BestWebSoft and also check if the problem is still present. If it is not, activate the plugins one-by-one, meanwhile checking, after which plugin activation the problem appears again.

    Let us know about the results.

    Sincerely,
    BestWebSoft Support Team

    Thread Starter Maarouf79

    (@maarouf79)

    I use a Plugin called Product vendors. this one it have’s an own Form. Maybe this is the problem.

    Hi,

    Thank you for your reply.

    Please have a look at the following article – https://support.bestwebsoft.com/hc/en-us/articles/202353439.

    Please let us know if you need some help with Captcha implementation.
    For more convenience, you can do it via our Help Center (https://support.bestwebsoft.com/) in order to receive a faster reply.

    Sincerely,
    BestWebSoft Support Team

    Hi,

    Since there is no reply from you, we consider this topic as resolved. We hope you’ve found the solution. If you have any questions, please feel free to contact us via our Help Center – https://support.bestwebsoft.com/.

Viewing 4 replies - 1 through 4 (of 4 total)
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