Issue with unused coupon codes showing ‘Maximum usage reached’ Error

(@honlapdavid)

2 months, 3 weeks ago

Hello,

Status report:

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Plugin Support

Zubair Zahid (woo-hc)

(@doublezed2)

2 months, 3 weeks ago

Hello honlapdavid,

Thank you for your reply.

I have reviewed the report you shared and everything looks good here.
Could you share screenshots of the coupons you have created?

To confirm, is this issue happening consistently?
Have you tried creating a new coupon and checking it?
This will help narrow down the cause of the problem.

Looking forward to your response. ??

Thread Starter

(@honlapdavid)

2 months, 2 weeks ago

Hello @doublezed2

It’s hard to determine which coupon is not working because this issue occurs randomly. Yes, I tried creating a new coupon, but it functions completely randomly. At first, I thought it might be a cache problem, but caching is disabled for us on the cart and checkout pages.

Plugin Support

Mahfuzur Rahman(woo-hc)

(@mahfuzurwp)

2 months, 1 week ago

Hi @honlapdavid,

Thanks for the details. Based on the error you’re seeing, it seems that the coupon code might be marked as used when an order isn’t completed due to a payment failure or similar issue, which is why the message about reaching the maximum uses appears.

To help us narrow down the cause of this issue, could you try to find a pattern or a way to consistently reproduce the problem? For example, does it happen with specific products, payment methods, or under certain conditions?

Additionally, I recommend doing a plugin and theme conflict test to ensure the issue isn’t being caused by a conflict with another plugin or theme. This can help us isolate whether the problem lies there.

Let us know what you find, and we can move forward from there.

Thread Starter

(@honlapdavid)

Thank you for your response. Unfortunately, it is very difficult to reproduce this issue, and the errors occur randomly for clients; there isn’t a specific product causing the problem. There was also an issue today, so I’m sending you today’s error_log file in case it helps. The problems for the client occurred around 18:00–18:20.

If there’s any way I could gather more precise information, please let me know, even if it requires adding a module or something else. Please feel free to tell me how I could resolve this problem.

bountyboho.sk [Sat Jan 04 03:17:28.550773 2025] [autoindex:error] [pid 350807:tid 139854713177664] [client 213.136.78.38:26408] AH01276: Cannot serve directory /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-admin/css/: No matching DirectoryIndex (index.php,index.php5,index.html,index.htm,default.htm,default.html) found, and server-generated directory index forbidden by Options directive, referer binance.com
bountyboho.sk [Sat Jan 04 04:59:40.809187 2025] [autoindex:error] [pid 305790:tid 139856162301504] [client 20.192.27.31:16660] AH01276: Cannot serve directory /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-admin/css/: No matching DirectoryIndex (index.php,index.php5,index.html,index.htm,default.htm,default.html) found, and server-generated directory index forbidden by Options directive, referer binance.com
bountyboho.sk [Sat Jan 04 07:01:40.383639 2025] [php:warn] [pid 424637] [client 176.107.26.155:40838] PHP Warning:  Undefined array key 1 in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/slovakparcelservice/slovakparcelservice.php on line 2180, referer https://bountyboho.sk/pokladna/
bountyboho.sk [Sat Jan 04 07:14:47.481134 2025] [php:notice] [pid 424421] [client 176.107.26.155:42716] WordPress database error Table 'r3cyuxev.bntbh_stockalert_subscribers' doesn't exist for query SELECT id, email from bntbh_stockalert_subscribers\n                WHERE product_id = 461 AND status = 'subscribed' made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Post_Data::do_deferred_product_sync, array_walk, WC_Post_Data::deferred_product_sync, WC_Product_Variable::sync, WC_Product->save, WC_Data_Store->update, WC_Product_Data_Store_CPT->update, do_action('woocommerce_update_product'), WP_Hook->do_action, WP_Hook->apply_filters, StockManager\\Subscriber->send_instock_notification, StockManager\\Subscriber->notify_all_product_subscribers, StockManager\\Subscriber::get_product_subscribers_email, referer https://gate.gopay.com/
bountyboho.sk [Sat Jan 04 07:14:47.574915 2025] [php:notice] [pid 424421] [client 176.107.26.155:42716] WordPress database error Table 'r3cyuxev.bntbh_stockalert_subscribers' doesn't exist for query SELECT id, email from bntbh_stockalert_subscribers\n                WHERE product_id = 314 AND status = 'subscribed' made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Post_Data::do_deferred_product_sync, array_walk, WC_Post_Data::deferred_product_sync, WC_Product_Variable::sync, WC_Product->save, WC_Data_Store->update, WC_Product_Data_Store_CPT->update, do_action('woocommerce_update_product'), WP_Hook->do_action, WP_Hook->apply_filters, StockManager\\Subscriber->send_instock_notification, StockManager\\Subscriber->notify_all_product_subscribers, StockManager\\Subscriber::get_product_subscribers_email, referer https://gate.gopay.com/
bountyboho.sk [Sat Jan 04 07:14:47.684332 2025] [php:notice] [pid 424421] [client 176.107.26.155:42716] WordPress database error Table 'r3cyuxev.bntbh_stockalert_subscribers' doesn't exist for query SELECT id, email from bntbh_stockalert_subscribers\n                WHERE product_id = 184 AND status = 'subscribed' made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Post_Data::do_deferred_product_sync, array_walk, WC_Post_Data::deferred_product_sync, WC_Product_Variable::sync, WC_Product->save, WC_Data_Store->update, WC_Product_Data_Store_CPT->update, do_action('woocommerce_update_product'), WP_Hook->do_action, WP_Hook->apply_filters, StockManager\\Subscriber->send_instock_notification, StockManager\\Subscriber->notify_all_product_subscribers, StockManager\\Subscriber::get_product_subscribers_email, referer https://gate.gopay.com/
bountyboho.sk [Sat Jan 04 10:38:47.128577 2025] [php:warn] [pid 482682] [client 91.127.74.185:37300] PHP Warning:  Undefined array key 1 in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/slovakparcelservice/slovakparcelservice.php on line 2180, referer https://bountyboho.sk/pokladna/
bountyboho.sk [Sat Jan 04 10:39:03.880351 2025] [php:warn] [pid 477671] [client 91.127.74.185:41224] PHP Warning:  Undefined array key 1 in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/slovakparcelservice/slovakparcelservice.php on line 2180, referer https://bountyboho.sk/pokladna/
bountyboho.sk [Sat Jan 04 10:39:11.916320 2025] [php:warn] [pid 481283] [client 91.127.74.185:58022] PHP Warning:  Undefined array key 1 in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/slovakparcelservice/slovakparcelservice.php on line 2180, referer https://bountyboho.sk/pokladna/
bountyboho.sk [Sat Jan 04 10:39:14.622052 2025] [php:warn] [pid 483666] [client 91.127.74.185:58514] PHP Warning:  Undefined array key 1 in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/slovakparcelservice/slovakparcelservice.php on line 2180, referer https://bountyboho.sk/pokladna/
bountyboho.sk [Sat Jan 04 10:39:14.666037 2025] [php:warn] [pid 483666] [client 91.127.74.185:58514] PHP Warning:  Undefined array key 1 in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/slovakparcelservice/slovakparcelservice.php on line 2180, referer https://bountyboho.sk/pokladna/
bountyboho.sk [Sat Jan 04 10:39:17.106931 2025] [php:warn] [pid 479169] [client 91.127.74.185:58764] PHP Warning:  Undefined array key 1 in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/slovakparcelservice/slovakparcelservice.php on line 2180, referer https://bountyboho.sk/pokladna/?gopay_url=https%3A%2F%2Fgate.gopay.com%2Fgw%2Fv3%2Ff1fa8c0946a4fff5dea50e6047bb31c9&_wpnonce=e604476df1
bountyboho.sk [Sat Jan 04 10:39:45.114054 2025] [php:notice] [pid 483202] [client 91.127.74.185:52002] WordPress database error Table 'r3cyuxev.bntbh_stockalert_subscribers' doesn't exist for query SELECT id, email from bntbh_stockalert_subscribers\n                WHERE product_id = 416 AND status = 'subscribed' made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Post_Data::do_deferred_product_sync, array_walk, WC_Post_Data::deferred_product_sync, WC_Product_Variable::sync, WC_Product->save, WC_Data_Store->update, WC_Product_Data_Store_CPT->update, do_action('woocommerce_update_product'), WP_Hook->do_action, WP_Hook->apply_filters, StockManager\\Subscriber->send_instock_notification, StockManager\\Subscriber->notify_all_product_subscribers, StockManager\\Subscriber::get_product_subscribers_email, referer https://gate.gopay.com/
bountyboho.sk [Sat Jan 04 10:39:45.224572 2025] [php:notice] [pid 483202] [client 91.127.74.185:52002] WordPress database error Table 'r3cyuxev.bntbh_stockalert_subscribers' doesn't exist for query SELECT id, email from bntbh_stockalert_subscribers\n                WHERE product_id = 1128 AND status = 'subscribed' made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Post_Data::do_deferred_product_sync, array_walk, WC_Post_Data::deferred_product_sync, WC_Product_Variable::sync, WC_Product->save, WC_Data_Store->update, WC_Product_Data_Store_CPT->update, do_action('woocommerce_update_product'), WP_Hook->do_action, WP_Hook->apply_filters, StockManager\\Subscriber->send_instock_notification, StockManager\\Subscriber->notify_all_product_subscribers, StockManager\\Subscriber::get_product_subscribers_email, referer https://gate.gopay.com/
bountyboho.sk [Sat Jan 04 13:02:39.250327 2025] [php:notice] [pid 514017] [client 54.93.48.200:43228] WordPress database error Table 'r3cyuxev.bntbh_stockalert_subscribers' doesn't exist for query SELECT id, email from bntbh_stockalert_subscribers\n                WHERE product_id = 1018 AND status = 'subscribed' made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Post_Data::do_deferred_product_sync, array_walk, WC_Post_Data::deferred_product_sync, WC_Product_Variable::sync, WC_Product->save, WC_Data_Store->update, WC_Product_Data_Store_CPT->update, do_action('woocommerce_update_product'), WP_Hook->do_action, WP_Hook->apply_filters, StockManager\\Subscriber->send_instock_notification, StockManager\\Subscriber->notify_all_product_subscribers, StockManager\\Subscriber::get_product_subscribers_email
bountyboho.sk [Sat Jan 04 13:02:39.253281 2025] [php:notice] [pid 514017] [client 54.93.48.200:43228] WordPress database error Table 'r3cyuxev.bntbh_stockalert_subscribers' doesn't exist for query SELECT id, email from bntbh_stockalert_subscribers\n                WHERE product_id = 1017 AND status = 'subscribed' made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Post_Data::do_deferred_product_sync, array_walk, WC_Post_Data::deferred_product_sync, WC_Product_Variable::sync, WC_Product->save, WC_Data_Store->update, WC_Product_Data_Store_CPT->update, do_action('woocommerce_update_product'), WP_Hook->do_action, WP_Hook->apply_filters, StockManager\\Subscriber->send_instock_notification, StockManager\\Subscriber->notify_all_product_subscribers, StockManager\\Subscriber::get_product_subscribers_email
bountyboho.sk [Sat Jan 04 13:02:39.256114 2025] [php:notice] [pid 514017] [client 54.93.48.200:43228] WordPress database error Table 'r3cyuxev.bntbh_stockalert_subscribers' doesn't exist for query SELECT id, email from bntbh_stockalert_subscribers\n                WHERE product_id = 1016 AND status = 'subscribed' made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Post_Data::do_deferred_product_sync, array_walk, WC_Post_Data::deferred_product_sync, WC_Product_Variable::sync, WC_Product->save, WC_Data_Store->update, WC_Product_Data_Store_CPT->update, do_action('woocommerce_update_product'), WP_Hook->do_action, WP_Hook->apply_filters, StockManager\\Subscriber->send_instock_notification, StockManager\\Subscriber->notify_all_product_subscribers, StockManager\\Subscriber::get_product_subscribers_email
bountyboho.sk [Sat Jan 04 13:02:39.259602 2025] [php:notice] [pid 514017] [client 54.93.48.200:43228] WordPress database error Table 'r3cyuxev.bntbh_stockalert_subscribers' doesn't exist for query SELECT id, email from bntbh_stockalert_subscribers\n                WHERE product_id = 1015 AND status = 'subscribed' made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Post_Data::do_deferred_product_sync, array_walk, WC_Post_Data::deferred_product_sync, WC_Product_Variable::sync, WC_Product->save, WC_Data_Store->update, WC_Product_Data_Store_CPT->update, do_action('woocommerce_update_product'), WP_Hook->do_action, WP_Hook->apply_filters, StockManager\\Subscriber->send_instock_notification, StockManager\\Subscriber->notify_all_product_subscribers, StockManager\\Subscriber::get_product_subscribers_email
bountyboho.sk [Sat Jan 04 14:34:34.084741 2025] [php:warn] [pid 542530] [client 62.197.243.163:49028] PHP Warning:  Undefined array key 1 in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/slovakparcelservice/slovakparcelservice.php on line 2180, referer https://bountyboho.sk/pokladna/
bountyboho.sk [Sat Jan 04 14:35:08.392068 2025] [php:warn] [pid 542532] [client 62.197.243.163:53442] PHP Warning:  Undefined array key 1 in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/slovakparcelservice/slovakparcelservice.php on line 2180, referer https://bountyboho.sk/pokladna/
bountyboho.sk [Sat Jan 04 14:47:53.050137 2025] [php:warn] [pid 542820] [client 62.197.243.163:39324] PHP Warning:  Undefined array key 1 in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/slovakparcelservice/slovakparcelservice.php on line 2180, referer https://bountyboho.sk/pokladna/
bountyboho.sk [Sat Jan 04 14:47:53.402590 2025] [php:warn] [pid 542820] [client 62.197.243.163:39324] PHP Warning:  Undefined array key 1 in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/slovakparcelservice/slovakparcelservice.php on line 2180, referer https://bountyboho.sk/pokladna/
bountyboho.sk [Sat Jan 04 14:49:16.408791 2025] [php:warn] [pid 548489] [client 62.197.243.163:52610] PHP Warning:  Undefined array key 1 in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/slovakparcelservice/slovakparcelservice.php on line 2180, referer https://bountyboho.sk/pokladna/
bountyboho.sk [Sat Jan 04 14:49:16.452980 2025] [php:warn] [pid 548489] [client 62.197.243.163:52610] PHP Warning:  Undefined array key 1 in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/slovakparcelservice/slovakparcelservice.php on line 2180, referer https://bountyboho.sk/pokladna/
bountyboho.sk [Sat Jan 04 14:49:21.377769 2025] [php:warn] [pid 545888] [client 62.197.243.163:38360] PHP Warning:  Undefined array key 1 in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/slovakparcelservice/slovakparcelservice.php on line 2180, referer https://bountyboho.sk/pokladna/
bountyboho.sk [Sat Jan 04 14:49:30.558062 2025] [php:warn] [pid 546086] [client 62.197.243.163:39668] PHP Warning:  Undefined array key 1 in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/slovakparcelservice/slovakparcelservice.php on line 2180, referer https://bountyboho.sk/pokladna/
bountyboho.sk [Sat Jan 04 14:49:40.758122 2025] [php:warn] [pid 544673] [client 62.197.243.163:51448] PHP Warning:  Undefined array key 1 in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/slovakparcelservice/slovakparcelservice.php on line 2180, referer https://bountyboho.sk/pokladna/
bountyboho.sk [Sat Jan 04 14:51:09.065606 2025] [php:warn] [pid 550203] [client 62.197.243.163:60134] PHP Warning:  Undefined array key 1 in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/slovakparcelservice/slovakparcelservice.php on line 2180, referer https://bountyboho.sk/pokladna/
bountyboho.sk [Sat Jan 04 14:51:20.047877 2025] [php:warn] [pid 546086] [client 62.197.243.163:49248] PHP Warning:  Undefined array key 1 in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/slovakparcelservice/slovakparcelservice.php on line 2180, referer https://bountyboho.sk/pokladna/
bountyboho.sk [Sat Jan 04 14:51:22.305862 2025] [php:warn] [pid 547884] [client 62.197.243.163:49930] PHP Warning:  Undefined array key 1 in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/slovakparcelservice/slovakparcelservice.php on line 2180, referer https://bountyboho.sk/pokladna/
bountyboho.sk [Sat Jan 04 14:51:22.346739 2025] [php:warn] [pid 547884] [client 62.197.243.163:49930] PHP Warning:  Undefined array key 1 in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/slovakparcelservice/slovakparcelservice.php on line 2180, referer https://bountyboho.sk/pokladna/
bountyboho.sk [Sat Jan 04 14:54:48.658952 2025] [php:notice] [pid 551741] [client 95.103.107.194:34238] WordPress database error Table 'r3cyuxev.bntbh_stockalert_subscribers' doesn't exist for query SELECT id, email from bntbh_stockalert_subscribers\n                WHERE product_id = 461 AND status = 'subscribed' made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Post_Data::do_deferred_product_sync, array_walk, WC_Post_Data::deferred_product_sync, WC_Product_Variable::sync, WC_Product->save, WC_Data_Store->update, WC_Product_Data_Store_CPT->update, do_action('woocommerce_update_product'), WP_Hook->do_action, WP_Hook->apply_filters, StockManager\\Subscriber->send_instock_notification, StockManager\\Subscriber->notify_all_product_subscribers, StockManager\\Subscriber::get_product_subscribers_email, referer https://bountyboho.sk/wp-admin/admin.php?page=wc-orders&action=edit&id=10312
bountyboho.sk [Sat Jan 04 14:54:48.757995 2025] [php:notice] [pid 551741] [client 95.103.107.194:34238] WordPress database error Table 'r3cyuxev.bntbh_stockalert_subscribers' doesn't exist for query SELECT id, email from bntbh_stockalert_subscribers\n                WHERE product_id = 362 AND status = 'subscribed' made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Post_Data::do_deferred_product_sync, array_walk, WC_Post_Data::deferred_product_sync, WC_Product_Variable::sync, WC_Product->save, WC_Data_Store->update, WC_Product_Data_Store_CPT->update, do_action('woocommerce_update_product'), WP_Hook->do_action, WP_Hook->apply_filters, StockManager\\Subscriber->send_instock_notification, StockManager\\Subscriber->notify_all_product_subscribers, StockManager\\Subscriber::get_product_subscribers_email, referer https://bountyboho.sk/wp-admin/admin.php?page=wc-orders&action=edit&id=10312
bountyboho.sk [Sat Jan 04 14:57:07.665963 2025] [php:notice] [pid 545888] [client 95.103.107.194:44650] WordPress database error Table 'r3cyuxev.bntbh_stockalert_subscribers' doesn't exist for query SELECT id, email from bntbh_stockalert_subscribers\n                WHERE product_id = 310 AND status = 'subscribed' made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Post_Data::do_deferred_product_sync, array_walk, WC_Post_Data::deferred_product_sync, WC_Product_Variable::sync, WC_Product->save, WC_Data_Store->update, WC_Product_Data_Store_CPT->update, do_action('woocommerce_update_product'), WP_Hook->do_action, WP_Hook->apply_filters, StockManager\\Subscriber->send_instock_notification, StockManager\\Subscriber->notify_all_product_subscribers, StockManager\\Subscriber::get_product_subscribers_email, referer https://bountyboho.sk/wp-admin/admin.php?page=wc-orders&action=edit&id=10720
bountyboho.sk [Sat Jan 04 14:57:07.759128 2025] [php:notice] [pid 545888] [client 95.103.107.194:44650] WordPress database error Table 'r3cyuxev.bntbh_stockalert_subscribers' doesn't exist for query SELECT id, email from bntbh_stockalert_subscribers\n                WHERE product_id = 999 AND status = 'subscribed' made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Post_Data::do_deferred_product_sync, array_walk, WC_Post_Data::deferred_product_sync, WC_Product_Variable::sync, WC_Product->save, WC_Data_Store->update, WC_Product_Data_Store_CPT->update, do_action('woocommerce_update_product'), WP_Hook->do_action, WP_Hook->apply_filters, StockManager\\Subscriber->send_instock_notification, StockManager\\Subscriber->notify_all_product_subscribers, StockManager\\Subscriber::get_product_subscribers_email, referer https://bountyboho.sk/wp-admin/admin.php?page=wc-orders&action=edit&id=10720
bountyboho.sk [Sat Jan 04 14:58:51.983550 2025] [php:notice] [pid 548481] [client 95.103.107.194:40412] WordPress database error Table 'r3cyuxev.bntbh_stockalert_subscribers' doesn't exist for query SELECT id, email from bntbh_stockalert_subscribers\n                WHERE product_id = 461 AND status = 'subscribed' made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Post_Data::do_deferred_product_sync, array_walk, WC_Post_Data::deferred_product_sync, WC_Product_Variable::sync, WC_Product->save, WC_Data_Store->update, WC_Product_Data_Store_CPT->update, do_action('woocommerce_update_product'), WP_Hook->do_action, WP_Hook->apply_filters, StockManager\\Subscriber->send_instock_notification, StockManager\\Subscriber->notify_all_product_subscribers, StockManager\\Subscriber::get_product_subscribers_email, referer https://bountyboho.sk/wp-admin/admin.php?page=wc-orders&action=edit&id=10797
bountyboho.sk [Sat Jan 04 14:59:20.241914 2025] [php:warn] [pid 544673] [client 37.9.175.188:51426] PHP Warning:  Undefined property: stdClass::$url in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/wp-rocket/inc/Engine/Preload/Controller/PreloadUrl.php on line 285
bountyboho.sk [Sat Jan 04 14:59:20.242130 2025] [php:error] [pid 544673] [client 37.9.175.188:51426] PHP Fatal error:  Uncaught TypeError: WP_Rocket\\Engine\\Preload\\Controller\\PreloadUrl::is_excluded_by_filter(): Argument #1 ($url) must be of type string, null given, called in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/wp-rocket/inc/Engine/Preload/Controller/PreloadUrl.php on line 285 and defined in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/wp-rocket/inc/Engine/Preload/Controller/CheckExcludedTrait.php:36\nStack trace:\n#0 /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/wp-rocket/inc/Engine/Preload/Controller/PreloadUrl.php(285): WP_Rocket\\Engine\\Preload\\Controller\\PreloadUrl->is_excluded_by_filter(NULL)\n#1 /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/wp-rocket/inc/Engine/Preload/Cron/Subscriber.php(102): WP_Rocket\\Engine\\Preload\\Controller\\PreloadUrl->process_pending_jobs()\n#2 /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-includes/class-wp-hook.php(324): WP_Rocket\\Engine\\Preload\\Cron\\Subscriber->process_pending_urls()\n#3 /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)\n#4 /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-includes/plugin.php(565): WP_Hook->do_action(Array)\n#5 /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-cron.php(191): do_action_ref_array('rocket_preload_...', Array)\n#6 {main}\n  thrown in /data/2/1/2153db0b-6760-4cd8-8147-efe4625ca837/bountyboho.sk/web/wp-content/plugins/wp-rocket/inc/Engine/Preload/Controller/CheckExcludedTrait.php on line 36
bountyboho.sk [Sat Jan 04 15:01:54.252591 2025] [php:notice] [pid 552466] [client 54.93.48.200:38066] WordPress database error Table 'r3cyuxev.bntbh_stockalert_subscribers' doesn't exist for query SELECT id, email from bntbh_stockalert_subscribers\n                WHERE product_id = 430 AND status = 'subscribed' made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Post_Data::do_deferred_product_sync, array_walk, WC_Post_Data::deferred_product_sync, WC_Product_Variable::sync, WC_Product->save, WC_Data_Store->update, WC_Product_Data_Store_CPT->update, do_action('woocommerce_update_product'), WP_Hook->do_action, WP_Hook->apply_filters, StockManager\\Subscriber->send_instock_notification, StockManager\\Subscriber->notify_all_product_subscribers, StockManager\\Subscriber::get_product_subscribers_email
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This reply was modified 1 month, 3 weeks ago by honlapdavid.

Thread Starter

(@honlapdavid)

I also realized that, despite the payment being completed, there is still an order in the system. So, for some reason, an order is being created even though it should be approved.

Screenshot: https://prnt.sc/rtatiF54KWsq

I’m not sure if she placed the order and then realized she forgot to enter the code, or if it’s a system error that automatically creates an order when the code is entered. So, I reported this issue.

This reply was modified 1 month, 3 weeks ago by honlapdavid.

Plugin Support

Mahfuzur Rahman(woo-hc)

(@mahfuzurwp)

Hi @honlapdavid ,

Thanks for sharing the details and the screenshot. Based on your description and the behavior you observed, there are a couple of possibilities to consider:

1. Draft orders in the block-based checkout: If your e-shop is using the block-based checkout page, an order might be automatically created and marked as a draft when a user visits the checkout page. This is expected behavior for block-based checkout. Could you confirm if your site uses the block version of the checkout?

2. Order workflow and coupon usage: It’s also possible that the customer created an order but didn’t complete it (e.g., left the checkout page or abandoned payment) and later tried to use the coupon. Coupons marked as “valid for one purchase only” might flag such scenarios, especially if the system associates the coupon with the earlier draft order.

To help narrow down the root cause, could you provide the following details?

? Is the checkout page block-based or classic?

? Does the issue occur consistently for all customers, or is it intermittent?

? Can you check the status of the orders associated with the coupon (e.g., are they stuck in “Draft” or “Pending Payment”)?

If it’s confirmed that the draft orders are causing this, we might need to check the WooCommerce settings or behavior related to draft order handling and coupon validation.

Looking forward to your response so we can assist further!

Thread Starter

(@honlapdavid)

Hi,

1/ I checked, and the WooCommerce cart or checkout page is simply created using a shortcode, so we are not using any separate components.

2/ Unfortunately, I would rule out this option because we have already received several complaints. There was even a case where we couldn’t see any orders, yet the coupon still didn’t work. It only allowed usage after I set the coupon usage limit to 2x, even though there was no indication that it had been used.

So, to answer your question, this issue only arises in a few cases where customers cannot use the coupon. In other words, it only affects a small number of clients. (I mean that it’s only a few customers, 1-2 per day, but despite that, the issue is significant.)

In the case of yesterday’s order, I think the issue was simply that the client placed an order but then decided they wanted a different product. Since they didn’t complete the payment, the coupon code was marked as used in the process. So this order doesn’t need to be taken into account. Other customers, however, experience issues even before they place their order.

Plugin Support

Moses M. (woo-hc)

(@mosesmedh)

Hi @honlapdavid,

Thank you for sharing more details. I understand how frustrating it can be to lose 1–2 orders per day, as even small issues like this can have a big impact.

Since the issue occurs randomly and cannot be easily reproduced, could you create a new test coupon using the same settings as the affected ones and share screenshots of the coupon setup?

The reason I’m asking is that there are two common usage limitations for coupons:

Total Usage Limit: If a coupon is set to a maximum of, say, 5 uses, once it’s been redeemed five times, no one else can use it—even if the earlier orders were incomplete or failed.
Per User Limit: This allows unlimited customers to use the coupon, but each person can only use it once.

If your setup matches the first scenario, draft orders that used the coupon might count toward the total usage limit, even if the orders weren’t completed.

Could you clarify which scenario applies to your coupon settings? Additionally, sharing screenshots of your coupon setup (you can blur out the actual code) would help us better assist you.

Thread Starter

(@honlapdavid)

Thank you for your response. We fall under the “Total Usage Limit,” but the issue is that only a single usage is allowed. Despite this, the client cannot use it if they haven’t made any orders yet. So, we generate a new code that can only be used once. However, when the client tries to place an order, it says that it cannot be used because the maximum usage limit has been reached. But when I check in the admin panel, it shows that the usage is 0x.

Plugin Support

Zubair Zahid (woo-hc)

(@doublezed2)

Hello honlapdavid,

Thank you for your reply.

Since the issue cannot be reproduced I suggest the following:
1- Update the WooCommerce to the latest version 9.5.2
2. Deactivate cache and security plugins.
3- Deactivate any plugins that are not critical for the website’s functionality.

After that monitor the website for any patterns or clues that might lead to the cause of the problem.
Deactivating non-essential plugins will make it easier to pinpoint the cause.

Although it might not be related but I noticed you have enabled HPOS data sync.
Could you share a screenshot of the HPOS settings page?
I am considering all the possibilities to find out what is causing the problem.

Lastly, please share screenshots of your coupon configuration.
Once I have more information, I will be in a better position to assist you further.

Best regards.

Thread Starter

(@honlapdavid)

Hello,

HPOS – https://ibb.co/rsTL9N8

Coupon – https://ibb.co/y8DB8M5

Coupon 2 – https://ibb.co/PrkVc1W

Plugin Support

Zubair Zahid (woo-hc)

(@doublezed2)