Issue with unsubscribe

  • Resolved Blipp

    (@blipp)


    3 years, 7 months ago

    I am seeing an issue on all of my sites using Mailpoet – the unsubscribe page no longer works – all you see when visiting the page is the shortcode displayed [mailpoet_page]

    Is anyone else having this issue?

    It is also affecting the unsubscribe success page.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hi @blipp !

    Can you check if your “Confirmation Page” and “Success Page” are set in MailPoet Settings > Unsubscribe Page?

    Thread Starter Blipp

    (@blipp)

    Yes they are of course. I am pretty sure it all used to work but perhaps since either a WordPress update, or a Mailpoet plugin update this problem has occured.

    Plugin Author Bruna a11n

    (@bruberries)

    Hi @blipp,

    Can you please let us know if you’re checking the page via the editor’s Preview or via the MailPoet’s Settings preview?

    The shortcode [mailpoet-page] is used for both confirmation and success pages of the unsubscribing process so it is expected to not render anything if you’re checking it from the editor’s preview or trying to access the URL directly.

    But if you go to the MailPoet > Settings > Basics tab and check the preview for each page there, it should work.

    If it doesn’t work, please let us know if you’re using any custom page builder.

    Hi there @blipp,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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