Issue with Two-Step Popup Displaying Twice

  • Resolved izna1993

    (@izna1993)


    7 months, 1 week ago

    Hi everyone,

    I’ve been experiencing an issue where a two-step popup is triggered twice on our website, despite various attempts to resolve it. This issue does not occur with a single-step popup, which displays correctly. The behavior varies slightly between devices; it triggers only once on desktop but continues to display twice on mobile, regardless of the settings configured.

    Here’s a video demonstrating the issue: https://www.loom.com/share/4aae251a32c740c2b7cc7d17e7236f22

    Any insights or suggestions would be greatly appreciated!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Brave

    (@getbrave)

    @izna1993 Please open the campaign in the editor, click the arrow icon beside the save button on top, export the popup, and send the exported JSON file to [email protected] so we can recreate the issue in our environment.

    Thanks

    Thread Starter izna1993

    (@izna1993)

    Hello,

    Done ! ??

    Plugin Author Brave

    (@getbrave)

    Just ran some tests and it looks like its a bug. We will fix it in the next version. For now, disable the “Remember visitor’s last viewed Step and display it as the first Step on subsequent Pages.” option under the Frequency section to avoid this issue.

    Thanks

    Thread Starter izna1993

    (@izna1993)

    Thanks for the suggestion! I’ve disabled the option as recommended, but unfortunately, the issue persists.

    Plugin Author Brave

    (@getbrave)

    Should have worked. You can also try this instead:
    1. Enable the “Remember visitor’s last viewed Step and display it as the first Step on subsequent Pages.” option again.
    2. Change the Exit Intent Mobile Fallback setting from “Scroll” to “Time Spent”.

    Best Regards

    Plugin Author Brave

    (@getbrave)

    Did that resolve the issue for you?

    Thread Starter izna1993

    (@izna1993)

    Hello,

    Tried this as well but didn’t solve the issue

    Best Regards

    Plugin Author Brave

    (@getbrave)

    Can you please share the page link where you published the popup so we can examine it?

Viewing 8 replies - 1 through 8 (of 8 total)
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