Issue with too much spacing below plug-in

Hi @nicolehart27,

Thanks for reaching out to us.

It may be image size issue. Please check whether all images are in equal dimension and square.
Could you please share with us the URL having the issue?

Regards,
Vidya K V

All images are aligned but here is the dimensions of some of them. There’s over 15 staff photos:

2560 by 2560
740 by 739 pixels
794 by 839 pixels
2560 by 2017 pixels
176 by 165 pixels
312 by 320 pixels

I’m not able to share the site yet as it’s not live yet.

Hi @nicolehart27,

All images should be in square size. Either you upload perfect square size images or re-upload all the images once more. The plugin will crop the images to square size automatically.

Regards,
Vidya K V

So because some are not perfect size square that’s whats causing the plugin to create large gaps of space at the bottom of the page? If I make them all perfect square will the space gap go away?

Hello I just wanted to update you that I made all the photos into are perfect square but the spacing issue did not change.

Hi,

Could you please share with us the screenshot of the issue? You can share it by creating a support ticket on our website.

Regards,
Vidya K V

You need the premium to get a support ticket. I don’t have premium yet.

Here’s what it looks like: https://cmho.org/staff-board/

It’s ok with all staff: https://ibb.co/H7c62S8
With just Staff filtered, it’s way too much space at the bottom. The code is not receptive: https://ibb.co/Wtjt2my

Nicole

Hi @nicolehart27,

It looks like you are using the premium version of the plugin on your website. You must be having a license to use it. Kindly get the license details and open a ticket. We have to know some more details like the version of the plugin you have to advise you a fix. We provide support only for the free version of the plugin in the WordPress forum.

Regards,
Vidya k V

Ok, do you know where I can get the license details?

I have the awsm-team-pro.zip plugin

Inside the licensing file it says:

This theme or plugin is comprised of two parts.

(1) the PHP code and integrated HTML are licensed under the General Public
License (GPL). You will find a copy of the GPL in the same directory as this
text file.

(2) All other parts, but not limited to the CSS code, images, and design are
licensed according to the terms of your purchased license.

Read more about licensing here: https://themeforest.net/licenses

Hi @nicolehart27,

You can find the license code from the account you have used to purchase the plugin. If you are not able to find it, please send us a mail through the contact form in our website.

Regards,
Vidya KV

Ok thank you! I have gone ahead and done so. I’m looking forward to getting this resolved!