Issue with Ticket Replies Sending to All Emails

Hello there,

Thanks for contacting us. I hope you are doing well.

Please check the recipient of the Reply Ticket Email Notification at Support > Email Notifications > Ticket Notifications > Reply Ticket > Check Recipients.

If this does not resolve the issue then please create a ticket on our Support Portal.

Thank you.

Hi,

Thanks for your quick response.

I have attached screenshot of that setting please let me know if I need to change some setting from this.

Screenshot – https://ibb.co/DMYQ27q

Kind Regards.

Hello there,

The given screenshot is not opening.

Thank you.

Hi,

Please check this links

1. https://prnt.sc/l3qG49CaQG_m
2. https://prnt.sc/R3fXwNYsHH4J

Hello there,

In the second screenshot of Reply Ticket Notification, you can see that there are two recipient those are Assignee and Customer. if you want different notification for Assignee and Customer then you can create new notification from Support > Email Notifications > Ticket Notifications > Add new > Create new reply ticket Notification > Add Assignee to the recipient > Add a condition “Status equals to Awaiting Agent Reply”.

Now remove assignee from the old notification, check the issue once again and let us know the result.

Thank you.

Hi,

But my concern is when we reply ticket that reply automatically going to all email which is registered as user on my wordpress.

Hello there,

This is weird issue. Please create a ticket on our support portal for further debugging.

Thank you.

HI,

I just created ticked on your support portal.

I would like to know how can we remove this border from this ?

Please have a look at screenshot for reference – https://prnt.sc/VkBwOOO2TrsZ

Regards.

Hello,

It is not possible to remove that border due to technical limitations.

Thank you.