Issue with Thumbnail Size

  • Resolved confusedneedhelp

    (@confusedneedhelp)


    6 years, 4 months ago

    Hi,
    Working with the latest versions of the plugin and WordPress.
    About 12 hours ago I made a change to the Thumbnail size, increasing it from 430px to 600px with a corresponding change to the width. I did not think the plugin would change anything and the changes would only apply to newly uploaded images.
    However, the plugin has been working through my 170 listings for most of the day updating the thumbnail sizes. The result is that logged in users cannot view any of the tags or category pages or the main page which is causing some issues. After waiting a long time for the images to be updated it appears there is a problem, only a few images are being updated and they are in a loop. I cannot see any pattern to the images that it is constantly updating.
    Any help is appreciated and the sooner the better as always.
    Many thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Business Directory Plugin

    (@businessdirectoryplugin)

    Hi @confusedneedhelp,

    Sorry that you ran into issues here!

    BD doesn’t automatically resize the thumbnails after you change sizes–that would be bad (and do something much like you describe here) so I’m thinking there may be a conflict at play.

    Have you tried a conflict test yet?

    Here is an article about how to test for theme and plugin conflicts with Business Directory, which may help pinpoint the issue: https://businessdirectoryplugin.com/support-forum/faq/how-to-check-for-plugin-and-theme-conflicts-with-bd/

    Failing that, you should probably contact us here (with the results of that) so we can dig more deeply: https://businessdirectoryplugin.com/contact/

    Thread Starter confusedneedhelp

    (@confusedneedhelp)

    Thanks for the reply. It finally finished updating after almost a day. It updated all thumbnails which had originals of 600px or larger. The rest were ignored. It happened the same for 2 other sites I have with similar plugins loaded but due to the low number of images these sites updated in a few mins.

    I’m afraid I won’t be able to check for any conflicts as I don’t plan on running this process again! Thanks anyway for your reply and hopefully this won’t happen to anyone else in the future.

    Kind Regards

Viewing 2 replies - 1 through 2 (of 2 total)
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