Issue with this Plugin

  • Resolved Ammar Tello

    (@ammartello97)


    1 year, 10 months ago

    Dear Support Team,

    I hope this message finds you well. I am writing to report an issue with the “Import and Export Users and Customers” plugin, which is causing problems on my website. I would appreciate your assistance in resolving this matter.

    Description of the Problem:
    Upon activating the “Import and Export Users and Customers” plugin, my website breaks, and regular users (not administrators) are redirected to the “/wp-admin/profile.php” URL. Consequently, the affected users are unable to perform any actions on the site. Strangely, this issue has recently emerged without any changes being made to the plugin or the website.

    Steps Taken:

    1. Activated the “Import and Export Users and Customers” plugin.
    2. Observed that the website became unresponsive and redirected regular users to “/wp-admin/profile.php.”
    3. Deactivated the plugin, and the website returned to its normal functioning.

    I have the latest version of WordPress and your plugin, and here is a list of plugins on my site:

    • Akismet Anti-Spam – Version 5.1
    • EWWW Image Optimizer – Version 7.0.1
    • Filter Everything PRO – Version 1.7.8
    • Grid Button for Learndash – Version 1.0.1
    • Ivory Search – Version 5.5.1
    • LearnDash Licensing & Management – Version 1.2
    • LearnDash LMS – Version 4.5.3.1
    • LearnDash LMS – Course Grid – Version 2.0.7
    • Loco Translate – Version 2.6.4
    • ManageWP – Worker – Version 4.9.17
    • Redirection – Version 5.3.10
    • Ultimate Member – Version 2.6.0
    • Users Insights – Version 4.4.1
    • Wordfence Security – Version 7.9.2
    • WPForms – Version 1.7.9
    • WP Rocket – Version 3.13.0.2
    • WP Ultimate CSV Importer – Version 7.9.2
    • Yoast Duplicate Post – Version 4.5

    The used theme is: Enfold Child and the parent theme is Enfold Version 5.4.1

    I kindly request your assistance in identifying the root cause of this issue and providing guidance on how to resolve it. Please let me know if any further information or diagnostic details are required to assist with troubleshooting.

    Thank you for your attention to this matter. I look forward to your prompt response and a resolution to the problem.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Javier Carazo

    (@carazo)

    Good morning,

    The problem is that you choose “Force reset password in the first login” and you have cutomized in some way the profile page.

    In the Documentation tab you have a button in the section “Force users to reset their passwords” with this title: “Delete all metadata forcing password change for all users”.

    Do not mark the force reset password in the first login to avoid this problem in future imports.

    Thread Starter Ammar Tello

    (@ammartello97)

    Okay thank you.

    Plugin Author Javier Carazo

    (@carazo)

    Which plugin do you use to customize the profile or account page?

    Thread Starter Ammar Tello

    (@ammartello97)

    Its profile page from learndash plugin.

    Plugin Author Javier Carazo

    (@carazo)

    Ok, I have to prepare some kind of addon to be able to solve it when you are using LearnDash.

    Thanks for the info.

    Thread Starter Ammar Tello

    (@ammartello97)

    Happy to hear that, thank you so much.

    Plugin Author Javier Carazo

    (@carazo)

    Stay update and you will see it when we prepare it.

Viewing 7 replies - 1 through 7 (of 7 total)
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