Issue with the variable images
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Hello and good morning,
I am facing a very strange issue. In my variation products, the gallery images are not uploading into my variable products if I am trying to upload from CSV.
To debug it more, I created a variable products and add the gallery images too in each variation and they are working fine so I have exported a CSV just to check that how we can define the variable product gallery images into an csv but I am shocked that the gallery images of variations doesn’t have in the exported woocommerce products CSV but in the frontend, I am seeing the gallery images but not on the exported CSV.
Here are all the attachments.
Dummy product link: https://leemash.realppe.co.za/product/dummy/
(Please check, you will see the variation gallery images on both attributes [black, white])
Exported CSV products: https://drive.google.com/file/d/1dKHRwq5BjQ-6BSoWwPQVP_YKZUTC_ocw/view?usp=sharing
(Please check the dummy product. The gallery images are not define here but on the frontend, you will see more than one but this exported sheet showing only one gallery images)
Waiting for your response,
Thanks.
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Hello assad1999,
Thank you for contacting Woo support.
For better understanding, could you edit the product and share screenshots of gallery images?
Also, could you check if the gallery images appear on a different theme like Storefront?
I am asking because I want to make sure these are WooCommerce gallery images and not a specific theme feature offering gallery images.I will be happy to help you further once I have more details. ??
Best regards.
Variation gallery images are showing on the frontend perfectly. The problem is when I am trying to import some products through CSV then the gallery images are not importing on the variable product. Also, not getting any error.
Here is the screenshot:
https://imgur.com/a/RYZYRJjHello @assad1999 thanks for providing us with a screenshot. Unfortunately you are using a 3rd party variation app to display your images. This is not the default UI for WooCommerce variants. We only allow one image per variant. What you’re showing is not the default WooCommerce UI for variants at all.
Per forum guidelines we do not support 3rd party apps. Best to reach out to the author of the app you are using to add multiple image galleries to a single variant.
Hey, @assad1999!
Thank you for the screenshot!
@serafinnyc is correct, on WooCommerce, only one image is allowed per variation. And from what I see on the CSV you shared, it seems there’s one image attached to the variation, correct? Only the additional ones that do not show?
Please contact the support of the plugin you are using to add multiple variation images so they can check it and confirm if their plugin supports CSV updates, and if it does, investigate the issue.
Please let us know if there’s anything else we can do to help or if you have any questions.
Have a wonderful day!
Hello sir,
I am using Wood Mart theme so it’s a theme issue, right?Hello @assad1999,
Can you please confirm which plugin you are using to add multiple variation images for the variations? Is this a built in functionality within the theme?
If you are not sure about that, could you please share System Status Report?with us? You can find it via?WooCommerce → Status → Get system report → Copy for support.
You could copy and paste your reply here or paste it via?https://gist.github.com/?and send the link here.??
Looking forward to hearing from you soon.
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The core version is 7.8.0<br>woodmart/woocommerce/loop/add-to-cart.php<br>woodmart/woocommerce/loop/loop-end.php<br>woodmart/woocommerce/loop/loop-start.php<br>woodmart/woocommerce/loop/no-products-found.php version 2.0.0 is out of date. The core version is 7.8.0<br>woodmart/woocommerce/loop/orderby.php<br>woodmart/woocommerce/loop/pagination.php<br>woodmart/woocommerce/loop/sale-flash.php<br>woodmart/woocommerce/myaccount/form-login.php<br>woodmart/woocommerce/product-searchform.php<br>woodmart/woocommerce/single-product/add-to-cart/grouped.php<br>woodmart/woocommerce/single-product/add-to-cart/variable.php<br>woodmart/woocommerce/single-product/meta.php<br>woodmart/woocommerce/single-product/product-attributes.php<br>woodmart/woocommerce/single-product/product-image.php version 3.5.1 is out of date. The core version is 7.8.0<br>woodmart/woocommerce/single-product/product-thumbnails.php<br>woodmart/woocommerce/single-product/rating.php<br>woodmart/woocommerce/single-product/related.php<br>woodmart/woocommerce/single-product/sale-flash.php<br>woodmart/woocommerce/single-product/tabs/description.php<br>woodmart/woocommerce/single-product/tabs/tabs.php<br>woodmart/woocommerce/single-product/title.php<br>woodmart/woocommerce/single-product/up-sells.php<br>woodmart/woocommerce/single-product-reviews.php<br>woodmart/woocommerce/single-product.php</p> <p>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update</code></pre> <p>Admin</p> <p>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page</p> <p>Disabled Features: core-profiler<br>minified-js<br>new-product-management-experience<br>product-variation-management<br>settings<br>async-product-editor-category-field</p> <p>Daily Cron: ? Next scheduled: 2024-08-10 16:26:10 +00:00<br>Options: ?<br>Notes: 112<br>Onboarding: skipped Action Scheduler</p> <p>Complete: 4,095<br>Oldest: 2024-07-10 08:02:13 +0000<br>Newest: 2024-08-09 09:15:43 +0000</p> <p>Failed: 19<br>Oldest: 2023-06-18 14:17:38 +0000<br>Newest: 2024-08-09 05:45:25 +0000</p> <p>Pending: 4<br>Oldest: 2024-08-10 09:15:42 +0000<br>Newest: 2024-08-21 17:42:41 +0000 Status report information</p> <p>Generated at: 2024-08-10 08:02:00 +00:00<br>`
Hello assad1999,
Thank you for your reply.
I checked the SSR you shared and I did not find any plugin to handle product images for variations.
This suggests that the Image Variation feature on your site is provided by the WoodMart theme.I suggest you contact theme support and ask where in the database these image files are stored and why are they not being exported into a CSV file.
I would appreciate it if you share the solution with us here once you find it.
It will help other Woo users. ??Have a great day!
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