Issue with team switching conference (league)

Hi!

Thanks for reaching out! I’m not sure if this is possible.

Hey @savvasha do you know if this is possible?

Thanks!

Hi there @trauma717 and @rochesterj

A URL showing that page will be useful I think ??

Thanks,
Savvas

Hello @rochesterj and @savvasha ,

Here is a URL to the stage site showing the issue:

https://www.gefafootball.com/stage/stat-leaders/

Passing leaders and Passing TD leaders for both leagues show Dennis Odom and it shows he is playing for two different teams even though his most recent team is Kings and that team is ONLY in the Mountain conference (league).

I can think of two ways to resolve this issue (not sure exactly how easy either option will be):

1. Make a Current and Past league option for teams and players. That way if a team or player switches leagues for the season, a Current and Past league can be assigned and it will not skew any outputs in the future should they need to change again. This is the only option missing that can make this a more stronger plugin.

2. Enable the “All, Current, Past” option for All Teams under Player lists similar to how it is enabled when we select one individual team. Currently, when I select an individual team and then select ALL as the option, it reads the team assigned to the individual player for a specific year and ONLY displays them for that team for that year. Enabling the “All, Current, Past” option for All Teams under Player Lists would then allow me to select All Teams in a league and set the Option to All which would then read the teams assigned to each individual player for that specific year. Right now it reads all teams the player has possibly played for in the past and it shows those as valid teams and leagues currently, even though that is not the case.

Hopefully that makes as much sense to you as it did to me as I was typing it ?? Not sure if I explained it the best, but can try to clarify if need be. Thank you for the help!

Hi @trauma717 ,

As I can see you are a PRO user. Please come in contact with our Premium Support. Unfortunately we are not allowed to support the PRO version through WP forums.

Thanks,
Savvas

@savvasha I was hoping you would not see that since I did not mark it for a reason lol. I prefer the public forums since they provide much faster response times and usually more context. I have opened a similar ticket with paid support and provided login credentials and one user logged in for 10 min, 24 hours after receiving the information, and I have only had one single response telling me something that doesn’t have anything to do with this, and it has been days since receiving a followup. The public forum has better luck of being seen and someone knowledgeable to answer me.

I pay for the Pro features of SportsPress, I wish support was included like most companies.

• This reply was modified 5 years, 8 months ago by trauma717.

HI Peter!

Thanks for your reply and I’m sorry to hear that.

But I see no open tickets from you (at least not from this URL). Your last ticket was replied on March, 24th.

Please kindly check. If you face any issues, please feel free to open a new ticket there.

Our response times there are actually much shorter than here (your tickets, for example, were all replied within the next business day, while here we can’t guarantee that).

Thanks!

@rochesterj I replied back via email, I am not sure of where to check ticket status or view previous ticket history at. Could you show me where this is? THe ticket should not be closed as I responded back on March 24 and have not heard a reply.

Hi @trauma717,

Can you share a screenshot from the Edit page of the player `Dennis Odom? Did you assign the correct Team to the correct League/Season row? https://snag.gy/5u3sFy.jpg

Thanks,
Savvas

Hello @savvasha

Here is the link to the screenshot of Dennis Odom:

https://www.dropbox.com/s/kzfz2bsvj5sd6x5/Odom.PNG?dl=0

Remember, he has both conferences (leagues) because he played for a team that used to be in the other conference.

Hi @trauma717

There are no further replies to your ticket.

Please kindly send your reply again so we can check if you need any help.

Thanks!

@savvasha @rochesterj any updates on my tickets? i have not heard back for almost a week now and have sent three replies since. I am reaching out this way as well so more people can see that this is still active, ongoing, and unresolved still and I am begging anyone in the public forum world for any possible suggestions as we have not made much progress… if a free version of sportspress must be in use on the site in order to get actual free support, then we can say we are using mctomahawks.com. Now, how can this be best resolved?

does the public have any ideas on this? Yes, I have paid support, but they have gone MIA and have not responded in over a week after repeated attempts to get ahold of them on my behalf.. i have an entire league and team I support that have been desperately waiting for a fix to some of these bugs, and I have no updates to provide other than I have heard nothing in over a week..

please, if anyone in the public can help, it would be immensely appreciated! even willing to throw donations towards a proper suggestion/fix.

Hi Peter!

Thanks for your message, but your responses here are a bit misleading.

We did not leave you without a reply. In fact, I have sent you many ideas on how to build your setup and we are working together on it.

There aren’t any tickets with no reply from our side (just one active, which is a mirror of this public ticket).

If you have any issues, please just kindly bump your ticket and we’d be glad to reply. It may not seem like it, but our team has been discussing and working on your ticket for this entire time.

Like I told you, this isn’t a simple setup issue, so there’s no easy solution. This is actually a bug (or a new feature? I’m not sure) that our dev team is working on at the moment.

I wish we could have a magic solution for this issue, but there isn’t one. When we use multiple outcomes the streaks won’t work anymore, and we are building a solution to ignore streaks for some of your outcomes.

So please, kindly keep in mind that there is no setup option that will get around this, and at this point, we are building a solution for this particular issue.

Thanks!