Issue with Tax Data Not Being Sent Through (Lightspeed Integration)

  • Resolved nassong

    (@nassong)


    3 months, 1 week ago

    Hello, We are currently experiencing an issue with our WooCommerce integration with Lightspeed. Specifically, the tax data is not being sent through properly. Our Lightspeed support team is also investigating this on their end, but they have suggested that we contact you to ensure everything is functioning correctly on your side.
    Could you please check if there are any known issues or additional configurations required to resolve this ?
    Looking forward to your assistance in resolving this matter quickly.

    Thank you in advance!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello nassong,

    Thank you for contacting WooCommerce support.

    I understand you’re facing an issue where WooCommerce isn’t properly sending tax data.

    To investigate this further, could you clarify where the tax data is not being sent and what should be the expected behavior?

    If there are any errors, please share those details as well.
    Screenshots would be helpful in understanding the issue better.

    Looking forward to your response. ??

    Thread Starter nassong

    (@nassong)

    Hello,
    Thank you for your response. I’m providing additional details to help investigate this issue.

    **The Issue
    When an order is placed on WooCommerce, all tax data syncs correctly with Lightspeed.However, if the order status is later modified (e.g., marked as “Completed” or “Cancelled”), the taxes disappear from Lightspeed, and the total amount appears without tax.

    **Expected Behavior
    Taxes should remain intact in Lightspeed, regardless of order status changes.

    Plugin Support Mahfuzur Rahman(woo-hc)

    (@mahfuzurwp)

    Hi @nassong,

    Thank you for providing additional details about the issue.

    From what you’ve described, it seems that the tax data is syncing correctly when an order is placed in WooCommerce, but the issue arises within Lightspeed when an order status is updated. WooCommerce handles order data accurately within its system, and any changes to tax handling after syncing to Lightspeed would fall under Lightspeed’s integration behavior.

    We recommend continuing to work with Lightspeed’s support team to investigate how order status updates are processed on their end. If they require confirmation about WooCommerce’s data handling or specific configurations, please let us know, and we’ll do our best to assist within the scope of WooCommerce core functionality.

    Feel free to reach out if you have further questions!

Viewing 3 replies - 1 through 3 (of 3 total)
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