issue with specific product which broke the page

Hello Caridor,

Thank you for contacting WooCommerce support.

I understand that you are experiencing a critical error when attempting to open a specific product category on your site, leading to a broken page with the message: “There has been a critical error on this website.”

To assist you with this issue, it is important to take a closer look at your site’s details and the error log. Please send me a copy of your site’s System Status Report. You can do this by following these steps:
1- Navigate to WooCommerce within your WordPress admin panel.
2- Click on ‘Status’.
3- Hit the ‘Get system report’ button and then click on ‘Copy for support’.
Next, paste the copied report into a new gist at https://gist.github.com and reply here with that gist link.

Additionally, it would be helpful to see the fatal error log that might indicate what’s going wrong when you select the problematic category. You can find this under:
1- WooCommerce > Status > Logs.
2- Click on the dropdown menu on the right-hand side and look for log entries containing the words “Fatal Error.”
Please access this log and send a copy via https://gist.github.com as well.

I’m here to help, and I look forward to your response. ??

Best regards.

hello,
1- Get system report the link below
https://gist.github.com/caridor7/ffcdfe2a7e8b3b431c6e62d2e19c971c

2- fatal error reports
https://gist.github.com/caridor7/5ad93e6791eb116ab6722360ef3a2a56


FYI, I Am using PHP version 8.1 once I returned back to 7.4 then it worked.
but I prefer to use 8.1

page which get error :

https://stg.flower-hasa.com/product-category/%d9%88%d8%b1%d9%88%d8%af-%d8%b7%d8%a8%d9%8a%d8%b9%d9%8a%d8%a9/%d8%aa%d9%88%d9%84%d9%8a%d8%a8/

• This reply was modified 9 months ago by Caridor.

Hi @shaar7,

Thanks for sharing additional information.

WooCommerce works fine on PHP 8.1.27. However, based on the error logs, the issue seems to come from your theme or a plugin, especially from Dokan Pro.

Can you run a conflict test to help you identify the cause of the issue? More info: https://woo.com/document/how-to-test-for-conflicts/

Let us know how that goes for you.

i tested the theme not the issue from it.
i disbaled all plugins disabled i got the follwoing errors;

Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in /home/u897550730/domains/flower-hasa.com/public_html/stg/wp-includes/class-wpdb.php on line 2320

Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in /home/u897550730/domains/flower-hasa.com/public_html/stg/wp-includes/class-wp-fatal-error-handler.php on line 74

Hey there ??

Thanks for sharing that.

The error message you’re seeing?Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes)?typically means that your website is reaching the maximum memory limit that’s been allocated to it.

To resolve this, you would need to increase your WordPress memory limit. It is currently set to?512M, can you bump it up to?1024M and see if this makes any difference?

You can reach out to your host for help with this. Also, you can read more about this in our?Increasing the WordPress Memory Limit?support documentation.

Let us know how this goes!

hi,

still showing the same issue.
but why do I have to increase the memory if I disabled all plugins and theme? which is nothing using the memory